Airlines Tackle $1.4 Billion Online Fraud Challenge
2009年3月17日 - 3:00PM
PRニュース・ワイアー (英語)
Profit protection is key in tough economic environment; Business
airlines see lowest fraud losses MOUNTAIN VIEW, Calif., March 17
/PRNewswire-FirstCall/ -- New survey findings released today show
airlines worldwide lost over $1.4 billion to online fraudsters in
2008, about 1.3% of worldwide airlines' online revenue. The data
comes from a new independent Airline Online Fraud Survey
commissioned by CyberSource Corporation (NASDAQ:CYBS) in
association with Airline Information LLC and completed January,
2009. (Logo:
http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO)
Airlines are on the front line of the battle against online
fraud--33% of the industry's revenues derive from eCommerce, three
times the proportion of sales transacted online by non-travel
companies--so efficient management of the problem is of critical
concern to the airlines. According to survey data, the ways
airlines manage fraud vary significantly by airline category. In
2008, business-class airlines, with higher-priced tickets to
protect, typically embraced profit protection measures, whereas
low-cost carriers tended to focus on revenue capture. On average,
business airlines used the most fraud detection tools (6.5 tools
per business-class airline), had the highest rate of manual review
(47%), and rejected more bookings due to suspicion of fraud (3.6%).
Conversely, low-cost carriers used the least number of automated
screening tools (4.9 tools per low-cost carrier), were less likely
to manually review bookings (13%), and rejected fewer bookings due
to suspicion of fraud (2%). The result of these differing
strategies is that in 2008 business airlines lost 1.1% of their
revenues to fraud and low-cost carriers, by contrast, lost 1.6%.
"The good news is that solutions exist," said Christopher Staab,
Managing Partner of Airline Information, an airline industry
organization. "Improving the efficiency of fraud management is one
of the quickest cost-cutting moves airlines have at their
disposal." Fraud management tactics vary widely by region. North
American-based companies relied far more heavily on detection
tools, employing an average of 7.5 tools vs. a European average of
5.4--the overall world average is 5.8. North American airlines
manually reviewed only 3% of their bookings whereas Middle
Eastern-based airlines manually reviewed 81%. European and Asia
Pacific-based airlines manually reviewed 22% and 49% of their
bookings respectively. According to Dr. Akif Khan, CyberSource Head
of Client and Technical Services in the UK, "These findings
highlight the need for airlines to adopt a more automated, holistic
approach to fraud management--from initial screening through
booking review and disposition. Improving the accuracy of automated
screening is key. In doing so, they can reduce overhead costs
associated with manual review, as well as improve revenue capture
and lower fraud loss. With the right tools, airlines can realize
these benefits in a matter of weeks--not years." To see the full
survey -- for journalists: please call or email any of the contacts
listed below. For all others: please visit
http://forms.cybersource.com/forms/airlinefraudpr The Airline
Online Fraud Survey was commissioned by CyberSource Corporation.
The data was compiled in an online survey conducted by Mindwave
Research in the U.S., and additional phone follow-ups were
conducted by Vanson Bourne Ltd. in the U.K. The surveys were
fielded December 1, 2008 through January 16, 2009 and yielded 99
qualified and complete responses. Incentive to respondents included
a summary of the research. About CyberSource CyberSource
Corporation is a leading provider of electronic payment and risk
management solutions. CyberSource solutions enable electronic
payment processing for Web, call center, and POS environments.
CyberSource also offers industry leading risk management solutions
for merchants accepting card-not-present transactions. CyberSource
Professional Services designs, integrates, and optimizes commerce
transaction processing systems. Approximately 253,000 businesses
use CyberSource solutions, including half the companies comprising
the Dow Jones Industrial Average. The company is headquartered in
Mountain View, California, and has sales and service offices in
Japan, the United Kingdom, and other locations in the United States
including Bellevue, Washington and American Fork, Utah. For more
information on CyberSource please visit http://www.cybersource.com/
or email . For more information on Authorize.Net small business
solutions, please visit http://www.authorize.net/ or email .
(C)2009 CyberSource Corporation. All rights reserved. CyberSource
is a registered trademark in the U.S. and other countries. All
other brands and product names are trademarks or registered
trademarks of their respective companies.
http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO
http://photoarchive.ap.org/ DATASOURCE: CyberSource Corporation
CONTACT: (UK) Danielle Cook, +44 (0)1628-628-080, ; or (US) Bruce
Frymire, +1-650-965-6042, ; or (India) Wayne Ferrao of Blue Lotus
Communications, 66522890-899, Web Site: http://www.cybersource.com/
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