International eCommerce Presents Hazards for US/Canadian Merchants
2009年2月5日 - 10:00PM
PRニュース・ワイアー (英語)
30% unplugged at least one country due to fraud issues in 2008
MOUNTAIN VIEW, Calif., Feb. 5 /PRNewswire-FirstCall/ --
International eCommerce can be a risky undertaking for U.S. and
Canadian merchants, according to new data from CyberSource
Corporation (NASDAQ:CYBS). During 2008, 30% of surveyed merchants
that accept international orders online stopped taking orders from
one or more countries due specifically to high levels of fraud. 76%
of merchants in that group shut off orders from Nigeria, 58% froze
out Ghana, and 32% slammed the door on Pakistan. Other countries
blocked in 2008 included Indonesia (23%), Singapore (19%), Romania
(18%), China, Russia, and Vietnam with 13% each and South Korea and
Hong Kong with 10% each. (Logo:
http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO)
"International eCommerce represents great opportunity and challenge
-- simultaneously," said Doug Schwegman, CyberSource director of
market and customer intelligence. "Growth rates beyond U.S. and
Canadian borders remain considerably higher than here. So during
difficult economic times, expanding international eCommerce is a
logical move for many merchants. But overall rates of fraud require
merchants exercise great care in handling orders received."
Accepting international orders is common among U.S. and Canadian
merchants. According to the survey, over half (52%) of eCommerce
merchants today accept orders from abroad -- and those orders now
account for 17% of their total sales. But fraud rates are high and
climbing. Merchants say 4% of international orders turn out to be
fraudulent -- that's 3.6 times the domestic rate of 1.1%. The
international fraud rate has increased 67% since 2005. Given the
fraud risk that exists with overseas orders, it is no surprise that
merchants reject more orders from abroad. The rate of order
rejection due to suspicion of fraud on international orders is
almost four times that for orders originating in the U.S./Canada.
In 2008, nearly 11% of international orders were given the thumbs
down -- compared to 2.9% of orders that came from Northern North
America. U.S./Canadian eCommerce also has fraud centers The survey
data also showed some leading centers for eCommerce fraud in the
U.S. and Canada. Fully 25% of respondents said New York "presented
the highest risk of fraud" among cities in the U.S. and Canada.
Miami was second at 21% and Los Angeles a distant third at 9%.
Question/Survey details Questions about country and city origins of
eCommerce fraud were part of a larger survey, the tenth annual
CyberSource fraud survey, commissioned by CyberSource Corporation
and undertaken by Mindwave Research. The survey was fielded October
21 through November 11, 2008, and yielded 400 qualified and
complete responses from U.S. and Canadian eCommerce merchants. The
sample was drawn from a database of companies involved in
electronic commerce activities. Incentive to respondents included a
summary of the research. To obtain a copy of the survey results --
for journalists: please call or email Bruce Frymire (650-965-6042,
). For all others: please visit
http://www.cybersource.com/fraudreport/ About CyberSource
CyberSource Corporation is a leading provider of electronic payment
and risk management solutions. CyberSource solutions enable
electronic payment processing for Web, call center, and POS
environments. CyberSource also offers industry leading risk
management solutions for merchants accepting card-not-present
transactions. CyberSource Professional Services designs,
integrates, and optimizes commerce transaction processing systems.
Approximately 253,000 businesses use CyberSource solutions,
including half the companies comprising the Dow Jones Industrial
Average. The company is headquartered in Mountain View, California,
and has sales and service offices in Japan, the United Kingdom, and
other locations in the United States including Bellevue, Washington
and American Fork, Utah. For more information on CyberSource please
visit http://www.cybersource.com/ or email . For more information
on Authorize.Net small business solutions, please visit
http://www.authorize.net/ or email . (c)2009 CyberSource
Corporation. All rights reserved. CyberSource is a registered
trademark in the U.S. and other countries. All other brands and
product names are trademarks or registered trademarks of their
respective companies.
http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO
http://photoarchive.ap.org/ DATASOURCE: CyberSource Corporation
CONTACT: Bruce Frymire of CyberSource Corporation, +1-650-965-6042,
Web Site: http://www.cybersource.com/
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