New Report from Cvent and GBTA Sheds Light on the Transforming Role of the Corporate Travel Manager
2023年6月1日 - 10:00PM
ビジネスワイヤ(英語)
Latest research from GBTA and Cvent explores
the critical and evolving role of travel managers including
reshaped responsibilities, compensation insights, DE&I
advances, and career satisfaction
Like most of us, corporate travel managers can divide their
careers into two distinct eras: before COVID and after COVID. And
like most professions, the ongoing adjustments for travel managers
to their responsibilities, compensation, and job satisfaction
reflect an industry that’s ripe for change while still adhering to
some past truths.
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This is according to a new report – “The Life and
Times of a Corporate Travel Manager: Travel Manager Reflections on
Their Career and the Evolving Role” – made possible by the
Global Business Travel Association (GBTA), the world’s largest
business travel association, and Cvent, an industry-leading
meetings, events, and hospitality technology provider.
“Corporate travel managers play a vital part in the success of
their organizations and the satisfaction of employee travelers,”
said Anil Punyapu, Cvent Senior Vice President of Sales. “But the
profession experienced significant disruption during the pandemic
with travel restrictions, safety concerns and wild swings in supply
and pricing. With business travel rebounding, and many new travel
managers in the workforce, we partnered with GBTA to leverage this
unique opportunity to understand the evolution of travel managers
and how they fit into the dynamic corporate travel structure today,
and in the years ahead.”
“The past few years have required navigating unprecedented
changes and a new landscape for business travel, and that includes
for our industry’s workforce. So it’s essential for us to examine
how travel managers fit into this forever-changed world. With this
report, by going straight to the source we explore how they view
themselves as part of the current and next era of global business
travel,” said Suzanne Neufang, CEO, GBTA.
Here are key highlights from the report:
- PAY INCREASING. U.S.-based travel managers said they
expect to earn a median salary of $117,500 this year, which
represents an increase of 3.5% from 2022. Their European Union
counterparts expect to earn on average €70.000 in 2023, which is a
1.9% increase from last year. However, it’s worth mentioning
expected salary raises in both regions are not expected to keep
pace with inflation rates.
- MULTIPLE ENTRY POINTS. Travel managers have various
professional backgrounds and entered the field in different ways.
For example, almost half of current travel managers (49%) have
prior experience working for a travel supplier such as an airline
or hotel. However, more than one-quarter of travel managers (28%)
held previous positions in procurement that did not involve travel,
and 17% of respondents came from a finance/accounting
background.
- DE&I OPPORTUNITIES. There is opportunity to increase
representation of racial and ethnic minorities in the travel
management field. Of the survey respondents, one in 10 (11%)
identified as an underrepresented racial or ethnic minority,
including 14% in North America and 3% in Europe. Almost
three-quarters (74%) of participating travel managers identified as
women. This included 75% in North America and 71% in Europe.
- JOB SATISFACTION. Almost all respondents (90%) said they
"like” (58%) or “love” (31%) working in the field. They are
satisfied with work-life balance and engagement with their
day-to-day responsibilities.
Data collection for the online survey of U.S., Canada and
Europe/UK-based travel managers took place in February 2023, with
186 qualifying responses.
On June 21, 2023, at 11 am ET, join a free webinar for more
insights and discussion from the report findings featuring Cvent’s
Kelli Romig, Senior Product Marketing Manager,; Fidelity
International’s Carol Fergus, Global Travel Manager; and GBTA’s
Mark Sharoff, Research Senior Manager. Register here.
GBTA members can access the complete research report and
infographic from the GBTA Member Hub. The report can also be
downloaded on the Cvent website.
About GBTA
The Global Business Travel Association (GBTA) is the world’s
premier business travel and meetings trade organization
headquartered in the Washington, D.C. area serving stakeholders
across six continents. GBTA and its 7,600+ members represent and
advocate for the $1.158 trillion* global business travel and
meetings industry. GBTA and the GBTA Foundation deliver world-class
education, events, research, advocacy, and media to a growing
global network of more than 28,000 travel professionals and 125,000
active contacts. For more information, visit GBTA.org and
GBTAFoundation.org.
*2023 data based on GBTA’s Business Travel Index™, July 2022
About Cvent
Cvent Holding Corp. (Nasdaq: CVT) is a leading meetings, events,
and hospitality technology provider with 4,800+ employees and
21,000+ customers worldwide as of March 31, 2023. Founded in 1999,
the company delivers a comprehensive event marketing and management
platform and offers a global marketplace where event professionals
collaborate with venues to create engaging, impactful experiences.
Cvent is headquartered in Tysons, Virginia, just outside of
Washington D.C., and has additional offices around the world to
support its growing global customer base. The comprehensive Cvent
event marketing and management platform offers software solutions
to event organizers and marketers for online event registration,
venue selection, event marketing and management, virtual and onsite
solutions, and attendee engagement. Cvent’s suite of products
automate and simplify the event management lifecycle and maximize
the impact of in-person, virtual, and hybrid events. Hotels and
venues use Cvent’s supplier and venue solutions to win more group
and corporate travel business through Cvent’s sourcing platforms.
Cvent solutions optimize the event management value chain and have
enabled clients around the world to manage millions of meetings and
events. For more information, please visit Cvent.com. From time to
time, we plan to utilize our investor relations website,
investors.cvent.com, as a channel of distribution for material
company information.
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version on businesswire.com: https://www.businesswire.com/news/home/20230601005312/en/
MEDIA INQUIRIES: GBTA NORAM/Global: Debbie Iannaci, +1
305 301 7057, diannaci@gbta.org GBTA EMEA: Nikki Stimson, +44(0)
7764 618199, nstimson@gbta.org Cvent: Erica Stoltenberg, +1 571 378
6240 estoltenberg@cvent.com
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