British Gas Completes Deployment of Field Service Management Solution from @Road; The Leading UK Utility Company Now Using @Road
2006年2月8日 - 6:05AM
ビジネスワイヤ(英語)
@Road(R), Inc. (NASDAQ:ARDI), a global provider of Mobile Resource
Management and intelligent field service automation solutions,
today announced that British Gas, a Centrica company, recently
completed the deployment of @Road Taskforce(TM) to optimize the
service delivery of about 6,500 company field engineers. British
Gas added field engineers to the Taskforce Field Service Management
solution at a rate of approximately 350 each week and completed
this phase of the Taskforce deployment in October 2005. British Gas
is expected to add additional field engineers on to Taskforce after
it completes the company's pilot program of the @Road software
within the company's Electrical and Housing Services divisions.
British Gas is currently the market leader within the UK energy
sector with more 11 million residential gas customers and 5.9
million residential electricity customers. British Gas selected the
@Road Taskforce Field Service Management solution over other
software applications based on Taskforce's ability to automate the
end-to-end service delivery management process and its ability to
scale to a large number of field engineers and work orders. On
average, British Gas engineers handle approximately eight million
service requests annually. "Our goal is to set the industry
standard for superior service and value in the minds of our
customers," said Andy Burling, Head of Planning & Development,
British Gas Services. "With the deployment of @Road Taskforce, we
wanted to further automate the way work is dispatched, improve the
productivity of our engineers in the field and build on our
customer service-driven mentality." British Gas made the decision
to increase the number of field engineers receiving and completing
work requests through Taskforce following a successful trial
program using the @Road Field Service Management solution. The
@Road Taskforce Field Service Management solution is part of the
@Road family of Mobile Resource Management solutions designed to
help businesses large and small optimize the field service delivery
process by automating the management of their mobile workers, their
mobile workers' work and their mobile workers' assets. Taskforce is
used by some of the world's leading telco, cable and utility
service providers and is designed to automate field service
delivery processes from appointing, scheduling and dispatching to
capacity planning. Taskforce is designed to go beyond human
decision-making capabilities, coping with the complexity and
changeability of today's field service delivery environment by
enabling businesses to achieve a predictable, reliable and
repeatable customer experience from commitment to service
fulfillment. The underlying technology in Taskforce makes use of
artificial-intelligence algorithms designed to coordinate people,
skills, resources and inventory, and which continually seeks to
optimize the field service delivery solution at a given time.
Because Taskforce is highly automated and intelligent, it can
assist a single operations manager to handle a number of complex
service delivery needs and requirements in an unpredictable field
service environment. By providing an up-to-the minute view across
the entire field service resource network, Taskforce is designed to
enable customers to meet both fixed and unplanned service
commitments, synchronize call center and field service operations,
reduce service delivery costs and exceed customer service delivery
expectations enabling companies to deliver improved customer
quality of experience, more efficiently and less expensively. About
@Road @Road, Inc. is a leading global provider of solutions
designed to automate the management of mobile resources and to
optimize the service delivery process for customers across a
variety of industries. @Road delivers MRM solutions in three key
areas: Field Force Management, Field Service Management and Field
Asset Management. By providing real-time Mobile Resource Management
infrastructure integrating wireless communications, location-based
technologies, transaction processing and the Internet, @Road
solutions are designed to provide a secure, scalable, upgradeable,
enterprise-class platform, and are offered in on-demand software
delivery, on-premise or hybrid environments that seamlessly connect
mobile workers in the field to real-time corporate data. The
company is headquartered in Fremont, Calif., and has a global
presence with offices in North America, Europe and Asia. For more
information on @Road solutions, visit www.road.com. Except for the
historical information contained herein, the matters discussed in
this news release are forward-looking statements involving risks
and uncertainties that could cause actual results to differ
materially from those in such forward-looking statements. These
factors, risks and uncertainties include, but are not limited to,
implementation of Taskforce by British Gas; ability of @Road to
comply with the terms of the agreement with British Gas; the
success of the pilot program in the Electrical and Housing Services
divisions; the timing of a deployment, if any, in the Electrical
and Housing Services divisions; the ability of Taskforce to improve
customer quality of experience; and general economic and political
conditions. Further information regarding these and other risks is
included in the @Road Report on Form 10-K dated March 15, 2005, in
the @Road Report on Form 10-Q dated November 8, 2005 and in its
other filings with the Securities and Exchange Commission. @Road,
the @Road logo and Taskforce are trademarks or registered
trademarks of @Road, Inc. or its subsidiaries. All other trade
names are the property of their respective owners.
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