@Road Introduces taskforce Managed Services Solution for On-Demand Automated Field Service Delivery
2005年9月27日 - 8:30PM
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@Road, Inc. (Nasdaq:ARDI): -- As a Subscription-Based Managed
Services Provider Solution Based on the taskforce Intelligent
Automation Technology, taskforce MSP Can Enable Businesses of Any
Size to Efficiently and Economically Synchronize Their Resources
for Optimized Service Delivery @Road(R), Inc. (Nasdaq:ARDI), a
global provider of Mobile Resource Management (MRM) solutions, and
Vidus Ltd, a wholly-owned subsidiary of @Road, today announced at
CTIA WIRELESS I.T. & Entertainment 2005 in San Francisco (booth
#349) the introduction of taskforce MSP(SM), a subscription-based
Managed Services Provider (MSP) delivery model for on-demand
automated field service delivery for businesses of any size. This
new delivery offering of taskforce includes the same innovative
features and functionality of the licensed version, but with the
additional benefit of being an on-demand MSP solution with a simple
"pay as you go" monthly subscription model. This can result in a
more rapid implementation of the intelligent automated Field
Service Management solution across the enterprise with little or no
IT infrastructure capital costs, additional staffing or license
fees. Additionally, as an on-demand MSP solution, taskforce MSP has
the agility and capability to configure, scale and adapt to dynamic
mission-critical business requirements. "@Road and Vidus are
uniquely positioned to offer taskforce in a MSP model," said Leo
Jolicoeur, @Road chief marketing officer. "By applying the managed
services infrastructure we already have in place with our Field
Force Management solutions, we can deliver the power of a taskforce
Field Service Management solution with the cost-efficiencies and
scalability that comes with an on-demand managed service. We
implement, operate and maintain taskforce, while our customers
enjoy the benefits that an automated intelligent Field Service
Management solution can bring, including the ability to meet and
exceed customer expectations through more reliable and consistent
customer service and improved customer quality of experience."
Benefits of taskforce MSP include: -- Efficiencies in the
acquisition and operation of a scheduling and dispatch solution
through shared use of facilities and employment of staff. -- Access
to a Tier-1 carrier-grade product with many years of proven
successful operations. -- Flexibility and speed-to-market through
the configurability of a managed services provider solution. --
Day-to-day IT operational management provided by @Road. -- A
reduction of the need to hire and retain scarce-skilled staff to
operate and maintain the system. -- No capital costs. --
Administrative costs reduced by the incorporation of agreed
license, services and maintenance charges into a single monthly
fee. -- Proven ROI through the incremental productivity and
efficiency of field service management and enhanced customer
satisfaction and retention. taskforce MSP also conforms to Web
services software standards to simplify interoperability with host
businesses and other add-on applications for smooth and rapid
deployment across the enterprise. By synchronizing resources across
the enterprise, taskforce MSP is designed to improve the service
delivery process using real-time data and artificial-intelligence
algorithms that can give organizations a holistic view of the
entire service delivery lifecycle: from business, strategic and
operations planning, through to capacity management and service
fulfillment. taskforce MSP also orchestrates critical enterprise
functions such as dynamic capacity planning and control, resource
management and geography management, extending the ability of
service providers to become more customer-centric. "@Road is the
only company to develop an on-demand Field Service Management
solution as a MSP model that can drive down operational costs while
improving field service delivery and customer quality of
experience," Jolicoeur said. "The @Road Application Service
Provider (ASP) infrastructure already serves as the foundational
technology for approximately 140,000 @Road subscribers and end
users around the world." Through a holistic view of the service
delivery lifecycle made possible with taskforce MSP, service
providers are able to better deploy available mobile and enterprise
resources, reducing the need for spare capacity and decreasing
system redundancy in order to be operationally efficient without
compromising customer promises. taskforce MSP also uses a common
Microsoft .NET application architecture which can be used for
mobile field service functions, customer service functions and in
the operations and planning functions. In addition, service
delivery customers are able to use web-based tools to interact
directly with the service provider's appointment system to select
and control their preferred appointment window. About @Road @Road,
Inc. is a leading global provider of solutions designed to automate
the management of mobile resources and to optimize the service
delivery process for customers across a variety of industries. By
providing real-time Mobile Resource Management infrastructure
integrating wireless communications, location-based technologies,
transaction processing and the Internet, @Road solutions are
designed to provide a secure, scalable, upgradeable,
enterprise-class platform, and are offered in on-demand software
delivery, on-premise or hybrid environments that seamlessly connect
mobile workers in the field to real-time corporate data on demand.
@Road provides Mobile Resource Management solutions to
approximately 160,000 subscribers and end users around the world.
The company is headquartered in Fremont, Calif., and has a global
presence with offices in North America, Europe and Asia. For more
information on @Road solutions, visit www.road.com. Except for the
historical information contained herein, the matters discussed in
this news release are forward-looking statements involving risks
and uncertainties that could cause actual results to differ
materially from those in such forward-looking statements. These
factors, risks and uncertainties include, but are not limited to,
customer acceptance of taskforce MSP and other solutions; the
ability of @Road to accelerate or continue to grow as a result of
its investment initiatives; the ability of @Road, Vidus and their
alliances to market, sell and support @Road products and services;
the timing of purchasing and implementation decisions by prospects
and customers; competition; and general economic and political
conditions. Further information regarding these and other risks is
included in the @Road Report on Form 10-K dated March 15, 2005, in
the @Road Report on Form 10-Q dated August 9, 2005 and in its other
filings with the Securities and Exchange Commission. @Road is a
registered trademark of @Road, Inc. Vidus, taskforce MSP, and
taskforce are trademarks of Vidus Ltd., an @Road company.
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