Everest Group Recognizes Teleperformance as a Leader in Contact Center Outsourcing
2017年9月13日 - 12:45AM
ビジネスワイヤ(英語)
Teleperformance receives the highest placement out of 35+
service providers in the Everest Group PEAK Matrix™ Assessment
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Everest Group PEAK Matrix™ for CCO
(Graphic: CABINET EVEREST GROUP)
Teleperformance (Paris:RCF), the worldwide leader in omnichannel
customer experience management, today announced the company was
recognized as a Leader by the Everest Group in the Contact Center
Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™
Assessment 2017. This marks the fifth consecutive year
Teleperformance has received these honors from this distinguished
independent consulting and research firm.
Everest Group classifies 35+ CCO service providers on the
Everest Group PEAK Matrix into three categories of Leaders, Major
Contenders and Aspirants. The matrix is a framework to assess the
relative market success and overall capability of service
providers. On the PEAK Matrix for CCO (matrix above)
Teleperformance achieved the highest possible scores and
positioning of all companies evaluated on both market success and
CCO delivery capability. Buyers cite some of Teleperformance’s key
strengths as being process-driven, consistency and flexibility.
“The CCO landscape varies significantly across geographies and
industries and with high market success and robust capabilities
across all dimensions, Teleperformance dominates the market across
all major geographies and key industries,” said Katrina
Menzigian, Vice President, Research, Everest Group.
“Teleperformance has a broad market presence that is spread across
geographies and major industries, allowing them to serve clients
who are looking for strategic vendors to manage their global
portfolio.”
Daniel Julien, Executive Chairman, and Paulo César Salles
Vasques, Chief Executive Officer, Teleperformance Group, said:
“We are grateful to Everest for their thoughtful mapping of the
contact center outsourcing industry. Receiving the top ranking
position is a reflection of our global leadership and the ability
to passionately serve Global, Glo-cal, and local companies. Over
the last 40 years, Teleperformance has become “The Personal link”
between brands and their customers all over the world, and we are
deeply committed to continuing to deliver an outstanding customer
experience to our clients”.
A complimentary preview of the Everest Group Contact Center
Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™
Assessment 2017 can be found here.
ABOUT TELEPERFORMANCE
Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA -
Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel
customer experience management, serves companies and
administrations around the world, with customer care, technical
support, customer acquisition (Core Services), as well as with
online interpreting solutions, visa application management
services, data analysis and debt collection programs (Specialized
Services). In 2016, Teleperformance reported consolidated revenue
of €3,649 million (US$4,050 million, based on €1 = $1.11).
The Group operates 163,000 computerized workstations, with
217,000 employees across 340 contact centers in 74 countries
and serving 160 markets. It manages programs in 265 languages and
dialects on behalf of major international companies operating in a
wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: STOXX 600, SBF
120, CAC Support Services, and from September 18th, 2017 the CAC
Large 60 and CAC Next 20. They also have been included in the
Euronext Vigeo Eurozone 120 index since December 2015, with regard
to the Group’s performance in corporate responsibility.
For more information: www.teleperformance.comFollow us on
Twitter: @teleperformance
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TeleperformancePRESS RELATIONSMARK PFEIFFER, Tel:
+ 1 801-257-5811mark.pfeiffer@teleperformance.comorINVESTOR
RELATIONSQUY NGUYEN-NGOCSVETLANA SAVIN, Tel: + 33 1 53 83 59
87/ 59 15investor@teleperformance.com
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