FICO Survey: Close to 1 in 2 Thais Worried About Being Scammed As Real-Time Payment Risks Grow
2024年5月23日 - 11:00AM
ビジネスワイヤ(英語)
45% of Thais are most concerned about being
tricked into making payment to a criminal
(NYSE: FICO)
Highlights
- Payment Fraud is the top financial crime concern for 45% of
Thais
- Identity theft worries persist, with 61% believing they have or
might have been victims
- 36% of Thai consumers name fraud and scam protection as their
top consideration for new financial accounts
FICO, a leading global analytics software firm, today unveiled
its latest global consumer fraud research, shedding light on Thais'
ongoing apprehension regarding real-time payment scams amid the
growing adoption of new, convenient, and fast payment channels.
According to the study, the primary worry for Thais remains the
risk of being tricked into sending money to criminals (45%), which
exposes individuals to instant, irrevocable losses rarely eligible
for reimbursement.
Additionally, concerns about identity theft persist, with 25% of
Thais citing it as their top financial crime concern. This type of
fraud carries additional risks beyond financial loss, such as
compromised credit scores and the challenging process of restoring
financial integrity.
More information:
https://www.fico.com/en/latest-thinking/ebook/consumer-survey-2023-digital-banking-customer-preferences-and-fraud-controls
“The rapid adoption of real-time payment in Thailand has made
the country a key target for scammers in the region,” said C K
Leo, FICO’s lead for fraud, security and financial crime in Asia
Pacific. “Amidst Thais’ growing concerns about payment scams
and as the adoption of real-time payments surges, we're witnessing
a transformative shift in financial behaviour. Yet, with rapid
digitisation comes an urgent need for heightened vigilance against
fraudsters lurking in the digital realm.”
Awareness of identity theft in Thailand among the highest in
Asia
Concerningly, the rate of respondents who reported their stolen
identity being used to open a financial account was considerably
higher in Thailand than in the other countries surveyed. 12% of
Thai stated that their identity had been stolen and used to open an
account by a fraudster, while this was reported by only 5% of
Filipinos and 3% of Indonesians. Given Thailand’s adult population,
this 12% translates to over 8.6 million individuals.
However, despite widespread concern about identity theft, there
remains a dissonance between perception and reality among Thais.
About 17% believe it unlikely they've been a victim, while 31% see
it as possible, and 14% are confident their identity remains
untouched.
“While some may downplay the risk of identity theft in Thailand,
millions remain vulnerable,” added Leo. “This underscores
the need for heightened awareness and proactive measures. By
breaking down silos and integrating identity verification and fraud
detection processes, we can streamline applications and bolster
trust in legitimate customers.”
Thais Seek a Balance Between Good Fraud Protection and
Convenience
When selecting a new provider for a financial account,
respondents identified robust fraud protection and ease of use as
their top priorities. Notably, good fraud protection was far ahead,
ranked as the most important quality by 36% of Thai consumers,
while ease of use was also prioritized by 36%. Other factors, such
as good customer service, strong anti-money laundering policies,
sound environmental practices, ethical use of customer data, fair
treatment, and good value for money, were considered significantly
less important.
"Fraud protection is increasingly seen as a selling point rather
than just a cost center for banks,” concluded Leo.
“Consumers are highly aware that most theft threats are now online,
making robust fraud protection a critical factor in their
decision-making process."
The survey was conducted in November 2023 by an independent
research company adhering to research industry standards. 1,002
Thai adults were surveyed, along with approximately 12,000 other
consumers in Canada, U.S, Brazil, Colombia, Mexico, India,
Malaysia, Indonesia, the Philippines, Singapore, U.K. and
Spain.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240522346026/en/
Lizzy Li RICE for FICO +65 9034 7768 lizzy.li@ricecomms.com
Saxon Shirley FICO +65 9171 0965 saxonshirley@fico.com
Fair Isaac (NYSE:FICO)
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Fair Isaac (NYSE:FICO)
過去 株価チャート
から 6 2023 まで 6 2024