Bridging Empathy and Efficiency:
Startek® Generative AI Equips Agents to Address Customer
Needs with Precision, Empowering Them to Deliver Exceptional
Experiences
DENVER, May 21, 2024
/PRNewswire/ -- Startek®, a global customer
experience (CX) solutions provider, today announced the launch
of Startek® Generative AI, a
comprehensive suite of Generative AI solutions designed to
expedite and enhance business processes, ensuring greater
efficiency and effectiveness.
Startek® Generative AI goes beyond simple
automation. It empowers businesses with a strategic approach that
enhances agent productivity,
streamlines operations and personalizes the customer journey.
Startek Generative AI utilizes generative AI tools to swiftly
identify and address customer needs across various touchpoints. By
optimizing HR, training, and operational functions, agents can
prioritize responses with enhanced empathy and speed, thus
elevating the overall customer experience. From transforming agent
training to automating tasks and analyzing sentiment for
personalization, Startek Generative AI empowers organizations to
enhance every aspect of their CX journey.
"The customer experience landscape is undergoing a
significant transformation driven by AI," said Abhinandan Jain, Chief Growth Officer, Startek.
"Startek Generative AI isn't just about keeping pace; it's about
giving businesses a competitive edge. With Generative AI, our
clients can not only deliver exceptional service at every
touchpoint, but also unlock significant cost savings, increase
productivity, expand insights and enhance agent and customer
experience."
Key features of Startek® Generative AI
include:
- Agent Experience: Revamp agent
onboarding and training with interactive modules and tailored
coaching. Boost performance through personalized insights and
in-the-moment support for exceptional customer
experiences.
- Self Service: Empower customers with
voice and text-based self-service options for quick query
resolution and enhanced satisfaction.
- WFH and Compliance: Ensure workforce
efficiency and compliance by accurately predicting call volumes and
automating quality assurance processes with advanced
analytics.
- Startek GPT: Streamline operations
and enhance engagement with concise insights and real-time
sentiment analysis for personalized service
adjustments.
At the core of Startek Generative AI lies Startek GPT, a
powerful engine leveraging generative pre-trained transformers.
Startek GPT automates tasks, summarizes interactions and analyzes
customer sentiment. This enables agents focus on complex issues and
deliver a more personalized customer experience.
Startek® Generative AI has already demonstrated
remarkable results for a multinational electronics and hardware
manufacturer with a 20% improvement in First Call Resolution (FCR)
for 50% of agents, along with a 15% improvement in Voice Average
Handling Time (AHT) for 60% of agents.
Startek Generative AI isn't just for today's challenges;
it's a peek into the future of CX. With a deeply human-centric
approach, as businesses adopt Generative AI, Startek Generative AI
is poised to redefine customer expectations at every
touchpoint.
About
Startek®
For more than 35 years, Startek has delivered customer
experience (CX) excellence for the world's leading brands. Spread
across 12 countries, our 38,000 associates create memorable,
personalized experiences in both voice and non-voice channels. Our
clients span from Fortune 500s to fast-growing startups in a
diverse range of industries including cable, media and telecom;
travel and hospitality; retail and e-commerce and banking and
financial services.
By creating closer connections, Startek delivers value for
our clients, opportunity for our people and sustainable growth for
our shareholders.
To learn more visit www.startek.com
and follow us on LinkedIn@Startek.
Logo:
https://mma.prnewswire.com/media/2222919/4299556/Startek_Logo.jpg
View original
content:https://www.prnewswire.com/news-releases/startek-launches-generative-ai-platform-to-empower-agents-and-enhance-customer-experience-302151481.html
SOURCE Startek