CAI Wins Bronze Stevie® Award for Best Use of Technology in Customer Service
2024年4月23日 - 10:00PM
CAI, a global technology services firm, announced it earned the
bronze Stevie® Award for Best Use of Technology in Customer
Service: All Other Industries.
CAI’s Service Desk handles more than one million
calls annually and support more than 500,000 end users across the
globe. By working to meet clients where they are, CAI seeks new
innovative methods to enhance the customer experience with
best-in-class support. The technology services firm upgraded its
Service Desk with Talkdesk, a global AI-powered contact center
leader for enterprises of all sizes, and partnered with a leading
conversational AI platform, Moveworks.
“This recognition is not just about the advanced
technology we've implemented, but it's about the real people and
the tangible benefits they deliver every day,” said Matt Peters,
chief technology officer at CAI. “Partnering with cutting-edge
solutions like Talkdesk and Moveworks has enabled us to create an
efficient and seamless customer experience for our clients and
their end users. This award is validation of our ongoing pursuit to
'power the possible' through people, technology, and unwavering
dedication to client excellence.”
“The high scores given the winning nominations in
this year’s competition are evidence of the high levels of
achievement portrayed in them,” said Stevie Awards president Maggie
Miller. “We join with the judges and all members of the Stevie
Awards community in congratulating and celebrating the winners for
their accomplishments.”
“It is always an honor to have Talkdesk be an
integral part of a company’s success, enabling a world-class
customer experience. As an innovator in technology services, CAI
understands the importance of being first to market with new
AI-powered technologies that enable and accelerate better
experiences for their customers,” said Tiago Paiva, chief executive
officer and founder, Talkdesk. “CAI is a leading example of CX
excellence, and we are proud to celebrate them as they are
recognized with this award.”
The Best Use of Technology in Customer Service
category of the Stevie® Awards recognizes customer service and
contact center organizations for their use of technology that has
directly improved customer service delivery, provided real business
benefits and shown system adoption across the entire customer
service function. The awards are presented by the Stevie Awards,
which organizes several of the world’s leading business awards
shows including the prestigious American Business Awards® and
International Business Awards®.
For a full list of Stevie Award winners, visit:
https://stevieawards.com/sales/2024-stevie-award-winners
About CAI
CAI is a global technology services firm with over
8,700 associates worldwide and a yearly revenue of $1 billion+. We
have over 40 years of excellence in uniting talent and technology
to power the possible for our clients, colleagues, and communities.
As a privately held company, we have the freedom and focus to do
what is right—whatever it takes. Our tailor-made solutions create
lasting results across the public and commercial sectors, and we
are trailblazers in bringing neurodiversity to the enterprise.
Learn how CAI powers the possible
at www.cai.io
About The Stevie Awards
Stevie Awards are conferred in nine programs: the
Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle
East & North Africa Stevie Awards, The American Business
Awards®, The International Business Awards®, the Stevie Awards for
Great Employers, the Stevie Awards for Women in Business, the
Stevie Awards for Sales & Customer Service, and the new Stevie
Awards for Technology Excellence. Stevie Awards competitions
receive more than 12,000 entries each year from organizations in
more than 70 nations. Honoring organizations of all types and sizes
and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about the
Stevie Awards at www.StevieAwards.com.
ContactDerek HermanExecutive
Director of CommunicationsCAIderek.herman@cai.io