IntelePeer Receives 2024 CUSTOMER Magazine Product of the Year Award for Third Consecutive Year
2024年4月25日 - 10:16PM
ビジネスワイヤ(英語)
IntelePeer’s SmartAgent Recognized for
Exceptional Innovation
IntelePeer, a leading AI-powered communications automation
platform provider, announced today that TMC, a global, integrated
media company, has named SmartAgent a 2024 CUSTOMER Product of the
Year Award winner.
Driven by generative AI, SmartAgent is an advanced
communications automation and IVA (Intelligent Virtual Assistant)
solution that automates customer interactions of varying
complexities, ranging from simple to sophisticated. It uses
AI-powered automation workflow to fully automate and self-serve
customer interactions from voice to messaging and chat. Coupled
with cutting-edge analytics and omnichannel orchestration,
SmartAgent offers businesses a quick return on investment with
increased revenue generation, all while enhancing the customer
experience. One customer, a dental service organization, was
looking to reduce the number of agents in its contact center by
50%. Harnessing SmartAgent, IntelePeer automated the company’s
appointment management and Q&A capabilities, reducing its agent
headcount while improving patient experience and seeing a return on
investment of $1.15M.
“The Customer Magazine Product of the Year award is a testament
to the revolutionary power of our SmartAgent solution,” said Frank
Fawzi, CEO of IntelePeer. “Contact centers are notoriously
difficult and expensive to staff. However, one SmartAgent can
handle the workload at one fifth the cost of a live agent,
delivering millions of dollars a year in labor cost savings alone.
The solution transforms contact center productivity by automating
routine tasks and handling increasingly more complex inquiries;
reinvents the customer experience with personalized and
conversational interactions; and leverages data to improve
operations. The best part, SmartAgent is helping businesses reach
up to 90% full customer interaction automation rates with
self-service capabilities.”
The 2024 CUSTOMER Product of the Year Award recognizes vendors
that are advancing the call center, CRM and teleservices industries
one solution at a time. The award highlights products which enable
their clients to meet and exceed the expectations of their
customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure
to honor IntelePeer with a 2024 Product of the Year Award,” said
Rich Tehrani, CEO, TMC. “Its SmartAgent solution has proven
deserving of this elite status and I look forward to continued
innovation from IntelePeer in 2024 and beyond.”
For more information on IntelePeer’s AI-powered suite of
products and services, visit: www.intelepeer.ai.
About IntelePeer
IntelePeer simplifies communications automation through advanced
AI-powered solutions, helping businesses and contact centers reduce
costs, enrich the customer experience, and accelerate ROI. Its
AI-driven Communications Automation Platform works seamlessly
within existing business software and infrastructure, enabling
brands to automate complex processes quickly and effortlessly.
Built for business users, IntelePeer’s vendor-neutral platform
leverages world-class generative AI and analytics, empowering
businesses to proactively resolve potential pain points and
maintain context across channels and throughout the orchestrated
customer journey.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the
industry’s new, definitive source for news, product information,
and strategies for communications that engage customers and
potential customers. Each issue of CUSTOMER includes news and
insights on the latest developments in agent training, analytics,
ERP, IVR, social CRM solutions, mobile apps, workforce management
and more. Please visit http://customer.tmcnet.com for more
information.
About TMC
Through our news and solutions-focused editorial platforms, live
events, webinars, and online advertising, TMC provides global
buyers with valuable insights for making informed technology
purchase decisions and successfully navigating markets. In turn,
leading technology vendors rely on TMC, TMCnet and our family of
sites and events for exceptional branding, thought leadership, and
lead generation opportunities. Our live events, including the
ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales
prospects for all participants. With our customized lead generation
programs, including a turnkey webinar program, we consistently
deliver a steady stream of leads that translate into sales
opportunities and database growth.
In addition, display advertising on respected news sites and
newsletters generates millions of impressions, bolstering brand
reputations. TMC offers a comprehensive 360-degree marketing
solution, with services such as event and road show management, as
well as expertly crafted content creation including blogs, press
releases, articles, and marketing collateral. These efforts
contribute to SEO, branding, and overall marketing success.
To discover more about how TMC can assist you in achieving your
marketing goals through our events and online advertising, please
visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn,
and X by following @tmcnet.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240425924039/en/
IntelePeer Contact: Valerie Christopherson or Lora Wilson
Global Results Comms (GRC) +1 949 608 0276
intele@globalresultspr.com
TMC Contact Michelle Connolly Senior Marketing Manager
203-852-6800, ext. 170 mconnolly@tmcnet.com