Largest Southeastern natural gas retailer
collaborates with Oracle to automate services, reduce costs, and
boost efficiency
AUSTIN,
Texas, March 25, 2024 /PRNewswire/ -- Oracle
Energy and Water Customer Edge – To better serve nearly
half a million customers across 14 states, Gas South relies
on Oracle Utilities Customer Cloud Service. By embracing the
combined power of the SaaS solutions and Oracle managed services,
the utility has automated key processes to enhance customer care,
reduce costs, and improve regulatory compliance. Gas South
collaborated with Oracle Consulting Services (OCS) and its team of
industry-focused technology delivery experts on the
implementation.
"Gas South is driven by a desire to innovate across everything
we do, including delivering superb customer service, automating
processes for customer experience improvements and resource
efficiencies, and maximizing data analytics to better inform
critical business decisions," said Greg
Dunavant, vice president of customer operations for Gas
South. "With OCS' trusted guidance, we are capitalizing on the
benefits of deep utility operations experience and technology
expertise. Oracle Utilities Customer Cloud Service is transforming
our customer experience in meaningful ways and leveraging
automation and real-time data management to create powerful
business outcomes."
Dunavant will share Gas South's journey with Oracle in a session
at Customer Edge on Tuesday, March
26. An Atlanta-based
subsidiary of Cobb EMC, Gas South is one of the largest retail
natural gas providers in the Southeastern U.S. The company serves
more than 470,000 residential, business and government customers in
14 states across the Southeast, Mid-Atlantic and Midwest.
Cloud-based service innovation
A longtime Oracle
customer, Gas South implemented Oracle Utilities Customer
Cloud Service to deliver high-performing customer care
and metering in a cloud-optimized platform. With this solution, the
natural gas retailer has improved customer experience and
satisfaction by streamlining automatic payment controls and interim
bill processes to reduce bill fluctuations.
Gas South has made strides in enhancing operational efficacy and
cost-effectiveness through strategic automation initiatives,
eliminating thousands of manual transactions each month as well as
reducing monthly manual labor and analysis tasks. Furthermore, the
utility has enhanced the customer experience by expediting the
identification of exceptions that require attention, resulting in
prompt issue resolution.
"Thanks to our long relationship with Gas South, we're able to
better anticipate when and how to implement the right Oracle
Utilities CCS capabilities, at the right time, to support their KPI
goals and innovation objectives," Dave De
Maio, senior vice president and general manager, Oracle
Customer Services for Industries. "Through Oracle's customer and
transaction-focused solutions and managed services support, our
industry-aligned consulting group can help drive Gas South's
cloud-based innovation initiatives on time and on budget. This
collaboration keeps Gas South's technology current, enhances
customer platforms to meet customer initiatives, and frees
resources to focus on vital business needs."
Data-driven innovation
Capitalizing on its efficiency
gains, Gas South has also worked with OCS to implement additional
solutions such as Oracle Utilities Market Transaction Management to
help direct, manage, and reconcile its energy transactions in near
and real time, across multiple systems.
In addition, the platform extracts and analyzes data generated
by Oracle Utilities Customer Cloud Service for use on data clouds
and external systems through the implementation of
generalized data export (GDE) and Oracle Utilities
Information Lifecycle Management (ILM). This helps the
retailer address data management issues by applying the
appropriate solution to each phase of the data's
lifecycle.
Learn more about this and other successful projects at Oracle
Energy and Water and join the discussion on LinkedIn.
About Gas South
Gas South is one of the largest retail
natural gas providers to more than 470,000 residential, business
and government customers in 14 states spanning across the
Southeast, Mid-Atlantic and Midwest. Gas South is an Atlanta-based subsidiary of Cobb EMC,
providing simple natural gas plans and excellent customer service.
Gas South upholds its purpose to Be A Fuel For Good by
giving back 5% of their annual profits to help children in need,
prioritizing basic needs, education and health. The company has
donated more than $16 million to
charities since 2006, including $4.5
million in 2023, its largest year ever for corporate giving.
To learn more about Gas South and its purpose to Be A Fuel For
Good, visit www.GasSouth.com.
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please
visit us at oracle.com.
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cloud company--ushering in the new era of cloud computing.
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SOURCE Oracle