Generative AI Platform has also
Improved CSAT
SAN
FRANCISCO, May 20, 2024 /PRNewswire/ --Gleen AI today
announced that Puffy, a leading online mattress retailer, has
successfully implemented Gleen AI's state-of-the-art generative AI
platform. This deployment significantly enhances both pre-sales and
post-sales customer interactions, boosts customer satisfaction and
operating efficiency, and transforms Puffy's customer service
experience.
Notable Results
- 63% of inquiries automatically resolved: Using
Gleen AI, Puffy now automatically resolves 63% of all customer
service inquiries.
- No Decrease in Customer Satisfaction (CSAT): CSAT for
inquiries handled solely by Gleen AI is 90%, equal to CSAT levels
prior to Gleen AI deployment. This demonstrates Gleen AI's ability
to handle customer inquiries quickly and accurately without
compromising the quality of the user experience.
- Enhanced Human Agents' Performance: Gleen AI also frees
up Puffy's human agents to tackle complex tasks. Additionally, they
use Gleen AI to enhance the quality of their regular responses,
combining human expertise with AI efficiency for superior
service.
"Gleen AI is extraordinary," Ricky Misas, Customer Support Manager at
Puffy
"Gleen AI is extraordinary," says Ricky
Misas, Customer Support Manager at Puffy. "I can't stop
talking about it with our CEO and my assistant managers. Gleen AI
was probably one of the best decisions we've ever made in the
company."
"We're extremely satisfied with Gleen AI," adds Harendra Parihar, Marketing Specialist at Puffy.
"Gleen AI has far exceeded our expectations, and we would recommend
it to anyone."
"We're delighted with the results Gleen AI has been able to
achieve for Puffy," says Ashu Dubey,
CEO & Co-Founder of Gleen AI. "Most brands assume that a
chatbot will decrease CSAT. Puffy is proof positive that Gleen AI
can both improve operating efficiency and customer satisfaction at
the same time."
Read the full Puffy customer success story here:
https://gleen.ai/case-studies/puffy
About Gleen AI
Gleen AI is the world's most accurate, capable, and adaptive AI
platform for online merchants aiming to scale profitably. With
Gleen AI, customers can enhance conversion rates, improve customer
satisfaction, and boost the operating efficiency of their customer
service teams.
Gleen AI ensures enterprise-grade security and is SOC 2 Type 2
compliant. It seamlessly integrates with leading e-commerce
platforms like Shopify and WooCommerce, and help desks such as
Zendesk, Freshdesk, and Gorgias. For more information, please visit
https://gleen.ai.
Contact:
marketing@gleen.ai
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SOURCE Gleen AI