Manhattan Pioneers Use of GenAI in Supply Chain Commerce
2024年5月15日 - 10:30PM
ビジネスワイヤ(英語)
Manhattan Associates (NASDAQ: MANH) today announced Manhattan
Active® Maven, a specialized Generative Artificial Intelligence
(GenAI) solution built for customer service, along with Manhattan
Assist, which adds cutting-edge GenAI capabilities to all Manhattan
Active solutions. The company is applying this state-of-the-art
technology to revolutionize consumer interactions, as well as
enhancing how Manhattan's customers engage with their
solutions.
The new Manhattan Active Maven harnesses the power of GenAI
technology to elevate customer experience while simultaneously
reducing operational costs. This innovative solution offers a
GenAI-powered chatbot for consumers, and a collection of GenAI
features aimed at enhancing the efficiency and service standards of
customer service representatives. Natively built within Manhattan's
industry-leading omnichannel commerce solution, Manhattan Active
Maven stands out as the first GenAI-powered customer service
chatbot with native access to orders, payments, store locations,
and product availability.
Manhattan has leveraged advancements in large language models
(LLMs) to reimagine the chatbot experience for pre- and
post-purchase experiences. Manhattan Active Maven crafts
personalized responses that are dynamic and contextual, akin to
those delivered by human agents. Manhattan Active Maven is also
incredibly easy to implement. No rules, scripts or integrations are
required. Retailers simply embed it on their website, and the
solution goes to work.
“GenAI is one of the most exciting technologies we’ve seen in
years, and it promises to redefine customer service experiences,”
said Ellie Crawford, director of Product Management for Manhattan
Associates. “Manhattan Active Maven and Manhattan Assist represent
an exciting application of this technology in supply chain and
commerce, delivering new levels of personalization, productivity,
and cost-savings.”
Manhattan is also announcing Manhattan Assist, a GenAI-powered
assistant that provides contextual responses to any questions
regarding product functionality, API structures, and more.
Manhattan Assist will also provide a natural language summary of
how Manhattan Active applications are currently configured.
Included with all Manhattan Active Solution subscriptions, this new
feature provides platform-level assistance across multiple
personas, roles, and functions.
About Manhattan Associates
Manhattan Associates is a global technology leader in supply
chain and omnichannel commerce. We unite information across the
enterprise, converging front-end sales with back-end supply chain
execution. Our software, platform technology and unmatched
experience help drive both top-line growth and bottom-line
profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge
cloud and on-premises solutions so that across the store, through
your network or from your fulfillment center, you are ready to reap
the rewards of the omnichannel marketplace. For more information,
please visit www.manh.com.
Receive up-to-date product, customer and partner news directly
from Manhattan Associates on X, LinkedIn and Facebook.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240515796963/en/
Devika Goel Manhattan Associates 470-435-1566 dgoel@manh.com
Manhattan Associates (NASDAQ:MANH)
過去 株価チャート
から 8 2024 まで 9 2024
Manhattan Associates (NASDAQ:MANH)
過去 株価チャート
から 9 2023 まで 9 2024