Zappix and Vee24 Partner to Revolutionize Digital Customer Service
2024年5月21日 - 10:00PM
ビジネスワイヤ(英語)
Zappix, a leading provider of AI-powered Digital Engagement
Platform, today announced a strategic partnership with Vee24, a
leader in transforming digital customer engagement. This
collaboration signifies a notable advancement in customer service
technology, as Zappix integrates Vee24's cutting-edge co-browsing,
screen sharing, and video chat functionalities into its Digital
Agent Assist solution.
The alliance between Zappix and Vee24 underscores a dedicated
effort to revolutionize customer interactions during agent
engagements. Leveraging Vee24's state-of-the-art technologies,
Zappix's Digital Agent Assist solution now offers enhanced
capabilities, ensuring tailored assistance for customers across
diverse touchpoints.
Through co-browsing and screen sharing, agents gain real-time
visibility into customers' screens, empowering them to offer
precise guidance and support. Furthermore, the inclusion of video
chat enables agents to interact more effectively, adeptly guiding
customers through intricate processes and troubleshooting
challenges in real-time.
“We are thrilled to partner with Vee24 to further enhance our
Digital Agent Assist solution,” said Yossi Abraham, President and
CEO of Zappix. “This collaboration allows us to expand our
capabilities and deliver even greater value to our customers by
providing seamless and personalized assistance across multiple
channels."
"Vee24 is excited to partner with Zappix to provide businesses
with a more comprehensive digital customer service solution," said
Tomer Azenkot, CEO of Vee24. "By combining our expertise in
co-browsing, screen sharing, and video chat with Zappix's Digital
Agent Assist platform, we can empower agents to resolve customer
issues faster and more efficiently."
About Zappix:
Zappix provides an AI-Powered Digital Engagement Platform.
Zappix transforms the user journey during customer service
interactions – engaging through Digital Outreach, deflecting
inbound inquiries using Digital Self-service (Visual IVR), and
optimizing agents’ activities using Digital Agent Assist. The
cloud-based platform enables workflow automation, rapid
developments, and integration to back-end systems and provides an
actionable Analytics Suite. The Zappix solution provides
significant benefits and ROI: reducing costs by increasing
containment rates for contact centers, improving customer
experience and Net Promoter Score (NPS), creating new revenue
opportunities using targeted promotional banners, and automating
revenue-generating use cases.
To learn more about Zappix, go to http://www.zappix.com.
For More Information: Shannon Colbert,
shannon.colbert@zappix.com
About Vee24 Vee24 is the digital customer experience
platform that bridges online sales and support services with human
connection and expertise to alleviate the common frustrations of
automated customer service. Through seamless integration of video,
AI-powered chatbots, real-time co-browsing, and other tools for
instant communication, Vee24 empowers brands to seamlessly connect
with customers on their preferred digital channels, integrating
live human interaction and automation at every touchpoint of their
digital journey. Customer experience teams of leading e-commerce
and B2B brands harness Vee24 to transform standard digital
experiences into personalized interactions that drive revenue
growth through higher conversion rates, order values, and customer
loyalty. Where Digital Feels Human, book a demo at vee24.com.
For more information: Hannah Bostock, Vee24,
hannah.bostock@vee24.com
www.vee24.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240521631216/en/
Zappix, Inc. marketing@zappix.com (781) 739-2770 Shannon Colbert
shannon.colbert@zappix.com