CallMiner Named a Leader in Real-Time Revenue Execution Platforms Report by Top Analyst Firm
2024年5月9日 - 10:49PM
ビジネスワイヤ(英語)
CallMiner recognized for its depth of insights,
strong vision, path to increase AI capabilities, and coaching
specific workflows to improve seller performance
CallMiner, the leading provider of conversation intelligence to
improve customer experience (CX), today announced that Forrester
Research identified the company as a Leader in The Forrester Wave™:
Real-Time Revenue Execution Platforms, Q2 2024 report.
The CallMiner platform received the highest scores possible in
12 criteria within the current offering category, including:
interaction capture: omnichannel, interaction capture: contact
center as a service (CCaaS) integrations; post-call reporting:
sales measurement, post-call reporting: static insights, post-call
reporting: dynamic insights, post-call reporting: sentiment
analysis; coaching: seller self-coaching, coaching: manager
coaching, and more.
The report states, “CallMiner has gained a deep understanding of
how to convert insights from customer conversations into positive
buyer experiences and revenue growth.” Additionally, “The depth of
insights within the platform is where CallMiner shines. Its Emotion
Solution Suite can apply differing weights and thresholds and layer
emotion content to create unique visibility into growth
opportunities. These sentiment capabilities are far ahead of others
evaluated. Coaching is another area where CallMiner stands out. Its
‘Coach’ product which provides managers with coaching specific
workflows to improve seller performance.”
In the strategy category, CallMiner received the highest score
possible in the partner ecosystem criterion. According to the
report, “The heart of [CallMiner’s] strategy is a partner ecosystem
that enables the platform to connect buyers to a network of experts
who can help them identify and deliver growth within the call
center.”
The Forrester report also states, “CallMiner leverages
foundational capabilities to stand out with revenue teams…[it’s]
well-suited for companies looking for a call center platform that
provides the insights and guidance needed to improve sales
performance.”
CallMiner's artificial intelligence (AI)-powered platform
captures and analyzes omnichannel customer interactions at scale.
With its ability to uncover meaningful insights from those
conversations, CallMiner helps organizations drive improvement
across a range of use cases, from customer service to sales
effectiveness and more.
“Being able to take advantage and improve revenue-driving
opportunities is a critical function of any inbound or outbound
contact center,” said Jeff Gallino, CEO, CallMiner. “For CallMiner
to be recognized as a Leader in this report proves, in our opinion,
how the insights uncovered by our platform are moving the needle
for organizations, helping them enhance seller performance,
increase cross-sell and upsell opportunities, and improve the
bottom-line. We believe this placement also affirms our excellence
in driving value for our customers in the use cases that matter
most to them.”
The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2
2024 report is available here.
About CallMiner
CallMiner is the global leader in conversation intelligence to
improve customer experience (CX). CallMiner delivers the industry’s
most comprehensive platform to analyze omnichannel customer
interactions at scale, combining deep domain expertise with cutting
edge AI technology and machine learning. By elevating insights from
the contact center to the boardroom, CallMiner enables companies to
identify areas of opportunity to drive business improvement, growth
and transformational change more effectively than ever before.
CallMiner is trusted by the world’s leading organizations across
all major verticals including technology, media and telecom (TMT),
retail, manufacturing, financial services, healthcare, and travel
and hospitality. To learn more, visit CallMiner.com, read the
CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240508685023/en/
Kaileigh Higgins Inkhouse on behalf of CallMiner
callminer@inkhouse.com (978) 944-1028