ResultsCX Named ‘Horizon 1 Disruptor’ in HFS Horizons: Customer Experience Service Providers, 2024 Report
2024年5月9日 - 10:03PM
ビジネスワイヤ(英語)
Analysis of Leading CX Innovators Highlights
ResultsCX’s Innovations, Investments, and Client Satisfaction
ResultsCX, a provider of Customer Experience Management (CXM)
services to leading global companies including Fortune 100 and 500
firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS
Horizons: Customer Experience Service Providers, 2024 report. This
analysis of top CX service providers by HFS Research, a leading
global research and analysis firm, recognized ResultsCX as a
“formidable challenger brand with targeted investments.”
“CX has evolved immensely in recent years, and analyses such as
this HFS Horizons report underline the growing demand for novel CX
solutions that combine a human touch with digital technologies,”
said Rajesh Subramaniam, CEO of ResultsCX. “ResultsCX recognizes
the need for intelligent, efficient, and personalized CX
innovations and we aim to continue expanding our reach through
organic growth and strategic investments, which include our
acquisitions of Huntswood, Zevas, and 60K.”
The ’Horizon 1 Disruptor’ distinction reflects ResultsCX’s
ability to drive digitized processes that optimize cost reduction,
speed, and efficiency, as well as its strong partnerships,
offshoring approach, innovative focus, and client satisfaction. The
report specifically emphasizes ResultsCX’s customizable solutions,
strategic acquisitions, and positive client/partner feedback.
“ResultsCX has been placed as a ‘Horizon 1 Disruptor’ in HFS’s
inaugural Customer Experience (CX) Services Horizon report for its
core elements of experience, digital domain, and analytics.
Leveraging its Digital Solution Suite, ResultsCX is able to provide
customers with digital tools that combine automated and assisted
experiences across channels,” said Melissa O’Brien, Executive
Research Leader, HFS Research. “Clients of ResultsCX appreciate the
provider’s flexibility and nimble approach to services
delivery.”
The HFS Horizons report serves as a resource for businesses
seeking to embrace CX innovations as they search for the best
service providers. HFS’s analysts assessed vendors based on
briefings, surveys, and ongoing interactions with company leaders,
clients, and partners, along with public information and data from
CX decision-makers. The analysts paid specific attention to contact
center optimization, omnichannel design, use of change agents (AI,
analytics, automation), and industry-led solutions approaches.
About ResultsCX ResultsCX is a leading provider of
transformational Customer Experience Management (CXM) solutions to
75+ global brands, including Fortune 100 and 500 companies. For 30+
years, we have been driving superior customer and business outcomes
for brands across Healthcare, Media, Telecom, Fast Growth
technology, Retail, Banking and Financial Services, and other
industries.
Our award-winning approach helps brands prioritize investments
and build digitally influenced customer journeys, creating
high-value impact across three areas: Revenue Acceleration, Cost
Optimization, and Enhanced Experience. Supported by 23,000+
colleagues and 25+ engagement hubs worldwide, our innovative
solutions and services solve persistent customer experience
challenges, making life easier for millions of consumers. For more
information about ResultsCX and its award-winning customer
experience solutions, please visit www.resultscx.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240509836581/en/
Media Karina Stabile Aria Marketing for ResultsCX (516)
317-5835 kstabile@ariamarketing.com