Organization receives two bronze awards in The Stevie Awards for
Sales & Customer Service and The American Business Awards®.
OMAHA,
Neb., May 9, 2024 /PRNewswire-PRWeb/
-- Quantum Workplace, a leading employee success platform and
the employee engagement partner for the nationally recognized Best
Places to Work Contests, was awarded two Bronze Stevie® Awards for
outstanding customer service and its industry-leading AI-powered
engagement analytics tool, Smart Summary.
"In our 20 years in employee success, we've
learned that our customers need more than innovative technology.
They need a reliable partner who's with them every step of the
way," Quantum Workplace VP of Customer Cindi Fosler said.
The Stevie® Awards for Sales & Customer Service recognized
Quantum Workplace with a bronze award for Customer Service
Department of the Year for computer software companies with more
than 100 employees.
This is the second year in a row Quantum Workplace has been
recognized by the Stevie® Awards for its customer service and
serving as a reliable partner to HR teams.
Quantum Workplace's key differentiator from other employee
success platforms is often its reliable customer service. Customers
receive a great experience because of the company's industry
expertise and dedication to service.
The company's 96 CSAT and 64 NPS far exceed software industry
averages. Customer support teams serve all users, not just
administrators. The average response time for support
representatives is 31 minutes.
"In our 20 years in employee success, we've learned that our
customers need more than innovative technology. They need a
reliable partner who's with them every step of the way," Quantum
Workplace VP of Customer Cindi Fosler said. "Our customers find
value in our subject matter expertise, ongoing coaching and
guidance, and timely tech support for every user. That's what sets
us apart from other HR SaaS providers."
The American Business Awards® celebrated Smart Summary with a
bronze award for Human Capital Management or Talent Management
Solution. Smart Summary has won several awards for its practical
use of AI to identify themes in the thousands of voices in employee
surveys, reducing analysis time by more than 50%.
Smart Summary typically takes 1-2 minutes to generate themes,
depending on the number and size of comments. This gives time back
to HR to act on insights.
"We're thrilled about the impact Smart Summary is creating for
our customers," Quantum Workplace Chief Product Officer
Phil Haussler said. "Finding the
story in survey comments has always been one of the most difficult
and time-consuming aspects of understanding what's driving employee
engagement. This is a problem we've been working on for years and
Smart Summary is just the most recent tool in our Narrative Insight
toolkit. It's a powerful example of how we're using AI to help HR
teams scale their impact so they can focus their limited time on
people strategy rather than on compliance."
About Quantum Workplace
Quantum Workplace helps organizations make work better every day
with its employee success platform. We empower organizations to
understand employee experience, inspire impact, and create a
magnetic culture that attracts and retains top talent. Solutions
include employee surveys, 1-on-1s, goals, recognition, feedback,
talent reviews, succession planning, and the nationally renowned
Best Places to Work contest. We've partnered with thousands of top
workplaces on their employee success strategies including Fossil,
DSW, Panera, Redfin, Getty Images, FORVIS, and more. To learn more,
visit www.QuantumWorkplace.com.
Media Contact
Jessica McBride, Quantum
Workplace, 1 5316000513, jessica.mcbride@quantumworkplace.com,
www.QuantumWorkplace.com
View original content to download
multimedia:https://www.prweb.com/releases/quantum-workplace-recognized-with-two-stevie-awards-for-reliable-customer-service-and-innovative-ai-technology-302139614.html
SOURCE Quantum Workplace