New response system helps streamlining
workflows, strengthening resilience and improving safety
for more than 1 million people in Northeast England
LONDON, Sept. 30,
2024 /PRNewswire/ -- Tyne and Wear Fire and Rescue Service has
announced that it is strengthening its emergency response
capabilities through a cloud-hosted Control Room Solution (CRS)
from Motorola Solutions (NYSE: MSI). This move will foster
digitalisation, streamline workflows and offer the agency the
ability to better scale operations in critical situations such as
flooding and wildfires, which have increased in frequency in the
U.K. in recent years.
"Our objective is to create one of the safest communities
in the country," said Phil Clark,
Area Manager for mobilising and digital transformation at
Tyne and Wear Fire and Rescue
Service. "We are amongst the fastest responding fire and rescue
services in the U.K. for dwelling fires with an average response
time of 5 minutes 58 seconds."
"We will continue to invest in new technologies and plan
to offer other fire and rescue services the opportunity to join our
newly created control room solution," said Area Manager Clark. "In
doing so, we'll be able to seamlessly exchange information during
joint operations, increase scalability to accommodate varying
demand levels, and foster greater cooperation and faster responses
in critical situations. Our relationship with Motorola Solutions
will enable us to realise and deliver our operational vision, which
will ultimately help to save lives and put Tyne and Wear Fire and Rescue Service at the
forefront of Control Room technology in the
U.K."
Every day, more than 1 million people rely on Tyne and Wear Fire and Rescue Service, who
operate 17 community fire stations in Northeast England. Their responsibilities
across the community include responding to primary and secondary
fires, road traffic collisions, civil emergencies, water and
structural rescues and delivering fire safety advice to residents
and businesses.
The browser-based CRS enables staff to access the control
room by securely logging on from any location to set up mobile
command posts or provide remote support for incidents. The new
platform will integrate Motorola Solutions' CommandCentral
Evidence software for storing and securely handling control room
voice recordings, unifying critical communications and data in one
platform, while also linking to the appropriate
cases.
"Demand on the fire and rescue service has evolved over
the years, and emergency services continue to respond to a wide
range of complex incidents," said Fergus
Mayne, U.K. and Ireland
country manager at Motorola Solutions. "Our cloud-hosted CRS
solution benefits Tyne and Wear
Fire and Rescue Service with an intuitive and unified response
system that integrates all communications into one efficient and
resilient work environment."
About Motorola Solutions
Motorola Solutions is solving for safer. We build and
connect technologies to help protect people, property and places.
Our solutions enable the collaboration between public safety
agencies and enterprises that's critical for a proactive
approach to safety and security. Learn more about how we're solving
for safer communities, safer schools, safer hospitals, safer
businesses – safer everywhere – at
www.motorolasolutions.com.
Tyne and Wear Fire and
Rescue Service
Tyne and Wear Fire and
Rescue Service leads the operational delivery of fire and rescue,
including public protection, emergency prevention and resilience
for the five local authority areas of Gateshead, Newcastle, North
Tyneside, South Tyneside
and Sunderland.
The fire service operates from 17 community fire stations
across Tyne and Wear, with our
stations, employees and appliances strategically placed across the
region to ensure efficient and effective response to fire and
rescue emergencies.
www.twfire.gov.uk
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