Cognizant WorkNEXT™ with Nexthink Dex
Ops technology aims to bring intelligence and insights to
enterprise IT support and transform digital workplace
experience
TEANECK,
N.J., June 6, 2024 /PRNewswire/ -- Cognizant
(NASDAQ: CTSH) is teaming up with Nexthink to transform enterprise
digital experience operations with Cognizant's WorkNEXT™
platform. Under the agreement, Cognizant will apply its deep
expertise in digital workplace services and its portfolio of tools
with Nexthink's flagship product, Nexthink Infinity, to create a
new joint offering, Cognizant WorkNEXT™ Workplace
Intelligence.
Designed to drive improved workplace outcomes for clients across
industries, the new joint offering is positioned to deliver a
"Total Experience" to clients seeking enterprise digital workplace
support against traditional, transactional experience solutions and
services. It also aims to provide seamless, reliable experiences
across the devices, applications and connectivity provided by
workplace IT to reduce operational costs and improve user
productivity.
"A great workplace experience leads to better employee
engagement, well-being and improved productivity, particularly in
light of the rise of hybrid work models," said Anna Elango, EVP and head of Cognizant's Core
Technologies and Insights. "In the ongoing mission to attract and
retain talent, we believe Cognizant WorkNEXT™ Workplace
Intelligence powered by Nexthink will enable businesses to achieve
greater workplace experience reliability and move from a reactive
posture to pre-emptive resolution of challenges."
Cognizant and Nexthink together aim to transform enterprise IT
support towards an intelligence-and-insights-driven posture,
leveraging platform features that include:
- Experience observability: to measure 100 percent of
real-time user end-point experience;
- Predictive intelligence: early detection of 80-100
percent of end-point performance degradation;
- User engagement: proactive notification and remediation
of issues to reduce reactive support by 30-40 percent;
- Automated self-heal: low-code local and backend workflow
automations for speedy, automatic issue resolution.
"We are delighted to partner with Cognizant and integrate
our digital experience management platform with their WorkNEXT™
suite of services," said Ian
Bancroft, Chief Revenue Officer, Nexthink. "Together, we can
provide end-to-end solutions for proactive and intelligent IT
support that enhance employee satisfaction and productivity, as
well as drive improved talent outcomes, efficiency and cost
reduction for enterprise clients across industries."
As part of their joint efforts, Cognizant and Nexthink have been
supporting Fortive, a provider of essential technologies for
workflow solutions across a range of attractive end-markets, which
has embarked on a mission to deliver compelling employee
experiences by leveraging modern technology, coupled with the
Fortive Business System.
"Nexthink and Cognizant have helped us expedite our
understanding of focus areas and collaborate with engineering teams
for continuous improvement," said Victor
Fetter, Chief Information Officer of Fortive. "These
solutions enable us to better serve our global clients, and we are
excited about the continued transformation of work experience
leveraging Generative AI solutions."
To bring optimal value from the WorkNEXT™ Workplace
Intelligence offering, Cognizant has built seamless integrations
into its technology stack, which includes WorkNEXT™ AI, WorkNEXT™
AR and WorkNEXT™ DigiHub. It has also built a competency on
experience reliability engineering (ERE) that provides holistic
digital experience reliability across client enterprise
environments.
For more information, visit Cognizant's Digital Workplace
Services here.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers
modern businesses. We help our clients modernize technology,
reimagine processes and transform experiences so they can stay
ahead in our fast-changing world. Together, we're improving
everyday life. See how at www.cognizant.com or
@cognizant.
For more
information, contact:
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U.S.
Name Ben
Gorelick
Email
benjamin.gorelick@cognizant.com
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Europe /
APAC
Name Christina
Schneider
Email
christina.schneider@cognizant.com
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India
Name Rashmi
Vasisht
Email
rashmi.vasisht@cognizant.com
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SOURCE Cognizant