DOCOMO Shops to Expand Smartphone Diagnostic Services
2018年4月19日 - 4:21PM
JCN Newswire (英)
NTT DOCOMO, INC. and its wholly owned subsidiary NTT DOCOMO
Ventures, Inc. announced today that DOCOMO Shops nationwide will
begin offering enhanced smartphone diagnostic services based on a
newly upgraded in-shop device assist tool (DAT). In addition to
currently available general checkups, the enhanced tool will enable
diagnostics focused solely on specific problems to save time for
customers.
Symptom-specific diagnostics will be offered as a "smart-health
checkup" service from today at all DOCOMO Shops and selected event
venues.
The enhanced diagnostic tool was developed by Pervacio Inc.,(1) a
company in which DOCOMO took an equity stake through NTT DOCOMO
Ventures on December 22, 2017.
Other planned service enhancements include increased support for
data migration, smoother delivery from distribution centers,
enhanced customer service through AI support and location-free
after-sales service. DOCOMO will continue collaborating with
Pervacio to provide customers with ever-greater satisfaction and
peace of mind under the company's "Declaration beyond" medium-term
strategy to 2020.
(1) Japan license granted to NTT DOCOMO via Asurion Japan
About NTT DOCOMO Ventures
NTT DOCOMO Ventures, the NTT Group's corporate venture capital
firm, aims to accelerate innovation for creation of new services,
disruptive technologies and innovative processes serving as a
primary channel for startup companies and venture communities on
behalf of the NTT Group, Japan's leading ICT service provider. We
proactively enhance cooperation with exceptional entrepreneurs on a
worldwide scale by providing capital from our corporate venture
funds and vast business development opportunities with the NTT
Group companies. New windowhttps://www.nttdocomo-v.com/en/
About NTT DOCOMO
NTT DOCOMO provides innovative, convenient and secure mobile
services that enable smarter living for each customer. The company
serves over 65 million mobile customers in Japan via advanced
wireless networks, including a nationwide 3G network and one of the
world's first commercial LTE networks. Leveraging its unique
capabilities as a mobile operator, DOCOMO is a leading developer of
cutting-edge technologies for NFC mobile payments, mobile GPS,
mobile TV, intuitive mobile assistance, environmental monitoring,
smart grids and much more. Overseas, the company provides technical
and operational expertise to eight mobile operators and other
partner companies. NTT DOCOMO is listed on the Tokyo (9437) and New
York (DCM) stock exchanges. Please visit
https://www.nttdocomo.co.jp/english/ for more information.
Source: NTT DOCOMO
Contact:
NTT DOCOMO
International PR
Public Relations Department
Tel: +81-3-5156-1366
Fax: +81-3-5501-3408
URL: www.nttdocomo.com
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