HP launches first Print-Industry mixed reality service – HP xRServices
2021年11月10日 - 01:48AM
HP Inc. today announces HP xRServices powered by Microsoft HoloLens
2, the latest innovation for the next generation of printers.
Continuing to invest in innovation and support customers in an
increasingly virtual real world, the collaboration will see HP
xRServices and Microsoft HoloLens 2, create a virtual-real world
combination in which customers can connect with HP engineers in a
split second through mixed reality, advising them on any issue, at
any point of their print production.
Wearing the Microsoft HoloLens 2 headset and supported by HP
xRServices solution, users will get the feeling of being physically
present with a virtual coach on hand to guide them through the
process, meaning no time wasted on long service calls, resolutions
are swift and press downtime is kept minimal.
Compatible with all HP Industrial Printers hardware, users
whether digital native or novice, will be able to be trained and
adapt quickly to doing tasks, guided step-by-step with their
virtual HP engineer, the instructions moving with the employees to
easily direct them to the parts or problems they need to solve in a
second. And, by leveraging HP’s Print OSx, Managers will clearly
see how to combine the data generated from doing the work, with
transactional data to drive optimization and smoother productivity
for future.
Currently in HP’s beta launch of the programme, utilised by
select customers not only does HP xRServices powered by Microsoft
HoloLens 2 solve resolutions to issues quickly, it also
provides:
- Less face to face meetings or travel needed:
the complete on-press toolset provides everything you need with the
step by step guidance on hand
- More Support: customers now have a second and
virtual in-person route to guide them through any problems, issues
or advice to keep things moving around the clock
- Faster onboarding: guides new employees
through processes step by step ‘as live’ simulation
“HP has a strong record of reinvention, always propelling
customer needs as the key driver for technology advancement.
Microsoft’s mixed reality solutions offer a tangible mechanism that
helps drive the changing landscape of human interaction. HP and
Microsoft working together on reinventing services was a clear
winning formula. We are confident HP’s xRServices, and Microsoft’s
HoloLens2 and Remote Assist applications, will bring simplicity and
ease to HP’s support operations and will be a catalyst for positive
change in customer support throughout the industry,” said Tracy
Galloway, Corporate Vice President & COO at Microsoft.
Haim Levit, General Manager HP Indigo and WW Industrial Go to
Market, “with the exponential rise in digital printing fuelling the
industry, customers have less time for service calls and higher
production runs to meet. The way we deliver services in this ever
evolving business and work environment is changing fast, and
working with Microsoft on this project was a common-sense solution.
We are redefining services for the industry, by providing our
customers with a solution which not only saves them time, but
optimizes their revenue opportunities. We continue to drive the
most innovative solutions in the industry as we listen to and work
with our customers as their own production needs change in the
virtual and physical worlds.”
“Having invested in a HP Indigo 12K Digital Press, US-based
Benson Integrated Marketing Solutions was one of the teams
trialling the new service. I am so proud that our operations team
was selected by HP for this beta,” said Brian Benson, CEO of Benson
Integrated Marketing Solutions. “We pride ourselves in being
innovative and first to market on new technologies. This is another
example of our operations teams commitment to embracing the newest
technologies. This will streamline maintenance and repairs which
will minimize our downtime for clients.”
In Japan, Fujiplus Inc. and its HP Indigo 12K Digital Press was
another firm to trial HP xRServices powered by Microsoft HoloLens.
“HP’s xRServices is futuristic, and therefore very appealing to
us," commented Takeshi Ido, CEO & President of Fujiplus Inc.
"Thanks to HoloLens and remote support from HP, we are now able to
get to the root cause of issues very quickly and resolve them
effectively. We already see using xRServices for self-maintenance
and replacing parts on our own, giving us great confidence about
the predictability of our print operations.”
Join the conversation online #HPxRServices #HPIndigo
#HPPagewide
About HP Inc.
HP Inc. (NYSE: HPQ) creates technology that makes life better
for everyone, everywhere. Through our product and service portfolio
of personal systems, printers, and 3D printing solutions, we
engineer experiences that amaze. More information about HP Inc. is
available at www.hp.com.
Photos accompanying this announcement are available
at:https://www.globenewswire.com/NewsRoom/AttachmentNg/35596596-cb92-46d0-9900-18836b9b9859
https://www.globenewswire.com/NewsRoom/AttachmentNg/f38b4cee-27c8-415a-a710-3ac3c3f69b80
Graham Day,
HPgraham.day@hp.com www.hp.com/go/newsroom |
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