PEMCO Insurance Ranked First in the Northwest by J.D. Power
2024年6月19日 - 1:00AM
ビジネスワイヤ(英語)
PEMCO best in the Northwest region in the
prestigious J.D. Power 2024 U.S. Auto Insurance Study
PEMCO Mutual Insurance is pleased to announce that it has been
recognized by J.D. Power as the No. 1 insurer in customer
satisfaction among auto insurers in the Northwest Region. This
award marks the eighth time PEMCO has been recognized as number one
in the Northwest for customer satisfaction by J.D. Power,
previously being recognized from 2013 through 2019.
This year, the Seattle-based insurer received the top ranking in
four of the seven dimensions measured – including people, ease of
doing business, product/coverage offerings and problem resolution.
It performed particularly well in the remaining three dimensions of
digital channels, price for coverage and trust.
“The recognition from our customers in J.D. Power’s ranking
reflects the priority our entire team places on the customer
experience,” said PEMCO CEO Stan McNaughton. “Our goal is to create
peace of mind for our customers. Our rankings in ‘ease of doing
business’ and ‘problem resolution’ shows that we’re delivering on
that goal and will seek to do so for years to come.”
Though serving Washington and Oregon residents exclusively,
PEMCO outranked 13 other regional and national competitors doing
business in the Northwest Region (which also includes Idaho,
Montana and Wyoming).
Since 1949, PEMCO has served Northwest residents using the power
of human connection at every touchpoint to help its communities
thrive. As a mutual insurer, PEMCO is committed to its mission to
“free our communities to worry less and live more,” in part by
providing the best possible service to customers.
The J.D. Power survey data was collected from August 2023
through April 2024 using an online methodology via multiple
consumer panel sources. The study was conducted by J.D. Power and
resulted in 41,242 completed customer responses.
About PEMCO Mutual Insurance
PEMCO Mutual Insurance has been serving the Pacific Northwest
for 75 years. PEMCO provides auto, home, renters, and boat
coverage. In addition to this recognition by J. D. Powers, we are
honored to have been recognized as a Best American Insurance
Company by Forbes Magazine – also based on customer feedback. We
distinguish ourselves through award-winning customer service,
industry expertise, and social impact programs focused on
supporting youth and education; building greener environments; and
increasing risk awareness and safety. To learn more, visit
www.pemco.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240618316655/en/
Jennifer Hawton PEMCO Mutual Insurance 206.628.5773
Jennifer.hawton@pemco.com
Kristi Herriott Firmani + Associates Inc. 206.466.2702
Kristi@firmani.com