TORONTO, Oct. 25,
2024 /CNW/ - CIBC announced today that it received
the highest score in customer satisfaction among the big 5 Canadian
banks, according to the J.D. Power 2024 Canada Small Business
Banking Satisfaction Study, marking the second year in a row the
bank has received this first-place ranking.
"Being recognized by J.D. Power as the leading bank in small
business satisfaction for two consecutive years is a reflection of
our bank's ongoing commitment to our clients and to helping
Canadian small businesses succeed," said Andrew Antoniadis, Senior Vice-President,
Business Banking and Cash Management, CIBC. "At CIBC, we understand
and recognize the impact small businesses have on our economy and
in our communities across the country. It's a privilege to work
closely with dedicated clients to help make their ambitions
real."
In 2024, the bank made a number of enhancements to further the
client experience, including leveraging new technology and tools to
enhance processes, as well as the advice model of the Relationship
Manager to offer tailored industry insights specific to business
needs. "We're pleased that our continued investments in our
offering for our clients is making a difference, and we're
confident that our team will continue to deliver for business
owners in the years ahead," said Antoniadis.
The study reflects feedback from nearly 2,500 Canadian small
business banking clients, and measures their satisfaction related
to their experience with their bank's ability to meet their unique
financial needs.
About CIBC
CIBC is a leading North American financial institution with 14
million personal banking, business, public sector and institutional
clients. Across Personal and Business Banking, Commercial Banking
and Wealth Management, and Capital Markets, CIBC offers a full
range of advice, solutions and services through its leading digital
banking network, and locations across Canada, in the
United States and around the world. Ongoing news releases
and more information about CIBC can be found at
www.cibc.com/ca/media-centre.
SOURCE CIBC