Press Ganey Research Identifies Board-Level Performance Measures
2016年10月19日 - 11:00PM
ビジネスワイヤ（英語）
Research and Data Reveal Key Quality Metrics to
Help Advance Overall Performance
In a white paper released today, Press Ganey Holdings, Inc.
(NYSE:PGND) identifies the top ten metrics to help health care
executives and their boards focus strategies on advancing the
safety, quality and experience of care. The paper, A Proposed
Quality Report Card for Boards, authored by Patrick T. Ryan, CEO
and Thomas H. Lee, CMO Press Ganey, recommends a narrowed list of
ten critical quality metrics that when considered together, provide
a holistic report of how well an organization is performing in
measures reflective of their ability to meet patient and caregiver
needs.
“In our dynamic and competitive health care environment, Boards
and their management teams must work urgently to advance care
delivery while also achieving financial results,” said Ryan. “A
board that focuses on the quality performance measures that impact
the safety, quality and experience of care will have a better
understanding of how their organization is competing on value as
well as fulfilling their mission to reduce suffering.”
Measures included in the Quality Board Report Card were derived
from primary research capturing the insights of CEO’s and senior
leaders from across the continuum, and combined with Press Ganey
data. More than 26 measures across safety, communication, teamwork,
loyalty, engagement, VBP and outcomes were narrowed to a list of
ten key metrics that help leaders manage and advance performance
in: safety, safety culture, clinical outcomes, patient experience
and high reliability.
“Balancing the needs of the people who rely on the health system
with the demands of a changing health care industry is an
ever-present challenge,” said Susan Turney, CEO, Marshfield Clinic
Health System “We need to be able to move fast and we need to be
innovative in thinking about different ways to deliver care and
optimize resources. Working with the board to understand the
critical measures for driving improvement is imperative to execute
on those goals and on delivering on the patient promise of proving
safe, quality and compassionate care.”
Data indicate that the relationships between safety, quality,
employee engagement and the experience of care are interrelated and
also impact clinical outcomes and financial performance. The
proposed Quality Board Report Card encapsulates the key measures
that can help optimize all of these areas.
A copy of the Press Ganey White Paper, A Proposed Quality Report
Card for Boards, is available for download.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2016, we served more than 26,000 health care
facilities.
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version on businesswire.com: http://www.businesswire.com/news/home/20161019005784/en/
Press Ganey Media Contact:MSLGROUPJon Siegal,
781-684-0770PressGaney@mslgroup.com
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