Demand for time-saving automation from
business teams has increased in more than 90% of companies
New easy-to-use solution combines MuleSoft RPA
and MuleSoft Composer to automate complex business tasks across
legacy and modern systems
ADT, AT&T, Bayer Crop Science, and Western
Union are using MuleSoft to drive business growth and increase
operational efficiency, productivity, and agility
NEW
YORK, June 29, 2022 /PRNewswire/ -- MuleSoft
CONNECT 2022 – Salesforce, [NYSE: CRM], the global
leader in CRM, today introduced the next generation of MuleSoft, a
unified solution for automation, integration, and APIs to easily
automate any workflow so any technical or non-technical team can
adapt to constant change and business complexity.
The solution now includes no-code capabilities to automate
repetitive manual tasks using bots with MuleSoft RPA (robotic
process automation) and to quickly connect data from any system,
such as Slack, Stripe, and Workday, with MuleSoft Composer. The new
capabilities are fully integrated into Salesforce Flow1,
a complete suite of automation technologies across the Customer 360
to help save time, increase productivity, and deliver better
experiences. Business teams like sales can close deals more
efficiently and service agents can quickly sync customer records to
improve customer service interactions.
"As an integral part of Salesforce Customer 360, MuleSoft helps
companies integrate complex systems and data, while expanding the
universe of people who can use automation across any system or
workflow," said Shaun Clowes, Chief
Product Officer, MuleSoft. "The result is empowered business and IT
users, from sales and customer service to HR and finance, who can
do more with less – quickly creating workflows and integrations
that drive efficient growth and faster time-to-value."
Modern, easy automation and integration bring the future of
work to every team
With macroeconomic
uncertainty across markets, hiring, prices, and more,
businesses are focused on efficient growth, cost savings, and
productivity. More than 90% have seen a rise in demand for
time-saving automation from business teams over the past two years,
according to new Salesforce research. However, the
all-digital, work-from-anywhere world has increased the number of
systems and amount of data companies must manage and connect,
creating integration roadblocks to automation progress. And when
new systems are needed or business requirements change, 96% of
companies find it difficult to modify existing
automations.
MuleSoft Automation addresses those concerns with capabilities
that allow customers to:
- Deliver intelligent automation anywhere: MuleSoft RPA
enables any team to replace repetitive and manual tasks with bots
that can intelligently process data from any system, document,
photo, or legacy user interface. These bots can also be securely
shared and reused across teams.
- Drive faster innovation with clicks, not code:
Purpose-built for business teams, both MuleSoft Composer and
MuleSoft RPA seamlessly connect applications with pre-built
enterprise connectors and bots.
- Automate and integrate anything: MuleSoft RPA and
MuleSoft Composer work seamlessly with Anypoint Platform,
MuleSoft's industry-leading integration and API management
platform. Automations can benefit from hundreds of connectors to
important systems and even directly invoke APIs created by
technical teams.
- Achieve end-to-end automation at scale: Teams can use
MuleSoft RPA to automate workflows across multiple systems and apps
by integrating RPA bots seamlessly with Salesforce Customer 360,
Anypoint Platform, and MuleSoft Composer.
- Maintain security and governance: With Anypoint
Platform, IT teams can govern, monitor, and secure any automation
and integration built with APIs or bots.
Salesforce customers drive value for their employees,
customers, and business with automation
Salesforce
customers are running 4.8 billion MuleSoft transactions
daily and decreasing operational costs by 74%,
while saving over 100 billion hours of work every
month with Salesforce Flow.2
Across industries, customers are using Customer 360 with
MuleSoft to automate workflows at scale and enable business
growth:
- ADT is dedicated to creating personalized customer
service. "ADT's strong growth, through acquisitions and purposeful
change, provided an opportunity to assess and improve employee and
customer experiences by streamlining our technology stack. With
MuleSoft, we've been able to integrate systems and automate
processes more seamlessly to deliver unified and premium customer
experiences from anywhere and across all our business divisions,"
said Sam Jaddi, CIO, ADT.
- AT&T is using Salesforce to deliver new types
of connected experiences and improved customer service for its
millions of customers. "MuleSoft has streamlined and fortified
customer support across all channels at AT&T. With its
automation and integration capabilities, we've reduced the time our
teams are taking to complete administrative tasks. MuleSoft and
Salesforce save our sales and services teams more than 1 million
work hours a year to focus on what they do best — helping our
customers," said Brad Ringer,
Principal Solution Engineer, AT&T.
- Bayer Crop Science is using Salesforce to become
more customer-centric, helping farmers and communities sustainably
feed the planet with innovative agricultural solutions. "By
integrating Salesforce and legacy systems with MuleSoft, we're able
to provide better customer service experiences with a single view
of the customer for teams across our business. And with a
modernized integration and automation framework, it's incredible to
see our teams developing a product 200% faster and increasing speed
to market by 5x so that our customers can use the latest
technologies," said Geoff Hickman,
Technical Architect, Bayer Crop Science.
- Western Union, a global leader in cross-border,
cross-currency money movement and payments, is using Salesforce
Customer 360 to transform the customer journey with a digital
banking platform. "Our continued focus on customer experience
requires that we increase our efficiency and productivity to
deliver new experiences wherever our customers are. MuleSoft allows
us to quickly access the information we need and automate workflows
to drive omnichannel messaging capabilities, so our business teams
can focus on providing great service and real-time conversations
with our customers," said Tom
Mazzaferro, Chief Data and Innovation Officer, Western
Union.
Additional Information
- Tune into MuleSoft CONNECT to learn how Salesforce Customer 360
with MuleSoft, Slack, and Tableau is helping customers
transform.
- Learn about MuleSoft Automation: MuleSoft RPA, MuleSoft
Composer, and Anypoint Platform.
- Learn more about Salesforce's complete suite of automation
technologies, Salesforce Flow.
- Read the latest Salesforce research on automation trends.
Pricing and Availability
- MuleSoft RPA is expected to be generally available in early
August 2022.
- MuleSoft Composer is generally available.
1Flow Integration and Flow RPA are built
into Salesforce Flow. Flow Integration is powered by MuleSoft
Composer, and Flow RPA is powered by MuleSoft RPA.
2Multiply the assumed human capital needed
to execute a typical process by the total number of processes
automated in March 2022. The
calculation assumes $20/hr, and 5
minutes of time saved. Money saved = # processes * (assumed money
saved/process = $20/hr*5min/process
or $1.67/process) = 1,311,913,101,975
processes*$1.67/process =
$2.1908949e+12. Time and hours-saved
calculations are based on the number of processes automated in
March 2022, multiplying the assumed
time (5 minutes) and cost ($20/hr) to
complete a typical business process. Hours saved = # processes *
(estimated avg time saved/process = 5 min) = 1,311,913,101,975 *5
min = 109,326,091,831 hours.
About Salesforce
Salesforce, the global CRM leader, empowers companies of every size
and industry to digitally transform and create a 360° view of their
customers. For more information about Salesforce (NYSE: CRM),
visit: www.salesforce.com.
Any unreleased services or features referenced in this or
other press releases or public statements are not currently
available and may not be delivered on time or at all. Customers who
purchase Salesforce applications should make their purchase
decisions based upon features that are currently available.
Salesforce has headquarters in San
Francisco, with offices in Europe and Asia, and trades on the New York Stock
Exchange under the ticker symbol "CRM." For more information please
visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
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