Salesforce.com to Deliver Real-Time Success to the Enterprise with Spring '10
2010年1月13日 - 10:00PM
PRニュース・ワイアー (英語)
Spring '10 will introduce salesforce.com's brand new user interface
and innovative new features across Sales Cloud 2, Service Cloud 2
and Force.com SAN FRANCISCO, Jan. 13 /PRNewswire-FirstCall/ --
Salesforce.com (NYSE: CRM), the enterprise cloud computing company,
today unveiled Spring '10 (http://sites.force.com/features), the
company's 31st generation release with new features across the
Sales Cloud 2
(http://www.salesforce.com/crm/sales-force-automation/), Service
Cloud 2 (http://www.salesforce.com/crm/customer-service-support/)
and Force.com (http://www.salesforce.com/platform/). Spring '10
will also debut an entirely new user interface for salesforce.com.
The new UI will maintain the same award-winning functionality, but
will have an updated look and feel, making it even easier for users
to find what they are looking for. Salesforce.com delivers three
seasonal releases a year with its real-time cloud infrastructure,
ensuring that all of salesforce.com's 67,900 customers can leverage
the latest cloud computing innovations to run and grow their
businesses. (Logo:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) Sales
Cloud 2 - The World's Most Popular Sales Application In 1999,
salesforce.com revolutionized sales force automation by introducing
the Sales Cloud and making it as easy to use as consumer sites like
Amazon.com and eBay. Today, Sales Cloud 2
(http://www.salesforce.com/crm/sales-force-automation/) is the
world's most complete and popular sales application with thousands
of companies experiencing success, including Dr Pepper Snapple
Group, Yamaha Corporation of America and Dell. The new Spring '10
features focused on helping sales professionals drive more sales
and generate more leads will include: -- Real-Time Quotes with
Quote Sync: With real-time quotes, sales reps will now be able to
use Sales Cloud 2 to automatically populate quotes with relevant
customer data. Sales reps will be able to generate and send sales
quotes to prospects with just a few clicks. Since sales reps often
go through multiple quotes when working to close a deal, the new
quote sync feature will enable sales reps to sync the final quote
with the opportunity in one simple click. In addition, the
Force.com API provides easy integration with outside systems, like
forecasts and supply chains, to ensure that sales reports are
updated in real-time. -- Mobile Lite for All Editions: Mobile Lite
will enable users of any edition of salesforce.com to access Sales
Cloud 2 and Service Cloud 2 from their mobile devices. The Mobile
Lite service will allow end users to log calls and emails, update
activities and tasks as well as view account and contact details,
leads, opportunities, cases, solutions, assets, and dashboards, all
from their mobile device. Previously only available to Professional
edition or above, Mobile Lite will offer a subset of the features
available in the full mobile version. Service Cloud 2 - The Next
Generation of Customer Service Service Cloud 2
(http://www.salesforce.com/crm/customer-service-support/) brings
together traditional contact center technologies with cloud
computing platforms like Twitter, Facebook and Google to deliver
the next generation solution for customer service. Now, companies
can join the conversation with their customers, exponentially
increasing the quality of service, while lowering the cost, by
leveraging the expertise of the community. More than 8,000
companies have selected Service Cloud 2 for their customer service
operations. New product innovations that will be introduced for
Service Cloud 2 in Spring '10 include: -- Salesforce Answers: For
years, customer service centers have been limited to knowledge
articles produced by company employees and have not benefited from
the explosion of consumer wisdom that exists across the Web.
Utilizing Service Cloud 2, Salesforce Answers will deliver a unique
online experience that will help companies leverage the expertise
in the cloud for their customers. Salesforce Answers will enable
companies to start the conversation with a unique online customer
community, leveraging crowd-source knowledge and Facebook. --
Entitlements and Service Contracts: With Spring '10, call center
agents using the Service Cloud 2 will have access to powerful tools
to track service entitlements and contracts. Now enterprises will
be able to maintain service level agreements by organizing
customers by support levels, all in the cloud. Force.com - Build
Custom Apps Five Times Faster and at Half the Cost Force.com
(http://www.salesforce.com/platform/) is salesforce.com's
enterprise cloud computing platform. Force.com provides everything
companies need to quickly build and deliver business applications
in the cloud, including the database, unlimited real-time
customization, powerful analytics, real-time workflow and
approvals, programmable cloud logic, integration, real-time mobile
deployment, programmable user interface and Web site capabilities.
New Spring '10 features will extend the capabilities of the
Force.com platform for customers building and running applications
in the cloud: -- Adobe Flash Builder for Force.com: Adobe Flash
Builder for Force.com is a jointly developed integrated development
environment that will provide a single, powerful tool for building
cloud-based rich Internet applications, which can easily be
deployed to end users through the browser using the Adobe Flash®
Player or directly to the desktop via Adobe AIR®. This tight
integration will enable client-side data management and
synchronization between cloud and client, simplifying the
development of applications that seamlessly run online or offline
across operating systems and devices, while taking full advantage
of the proven scalability, security and reliability of the
Force.com platform. Developers will be able to use Adobe Flash
Builder for Force.com to extend or enhance existing Salesforce CRM
implementations and custom-built Force.com applications, or build
entirely new applications to provide customized user experiences
for any business need. -- Authenticated Sites: With the new
authenticated sites feature in Spring '10, companies will be able
to run both public and private authenticated web sites on the
Force.com platform. Customers will be able to easily add important
user security functionality like self-registration, secure login UI
components and security profile data filtering all without writing
a single line of code. With this new feature, customers will be
able to create and run new types of web sites on Force.com like
e-commerce, customer communities and event registration. The sky's
the limit for web site innovation with Force.com. Supporting Quotes
-- "Spring '10 represents the 31st generation of cloud computing
excellence and in addition to real-time product breakthroughs, we
are proud to announce a new UI for our customers at no additional
cost or upgrade headaches. The brand new UI is the result of
salesforce.com's relentless focus on usability and adoption, which
has made us the leader in enterprise cloud computing," said Marc
Benioff, chairman and CEO at salesforce.com. -- "Salesforce.com
continues to deliver a consistent drum beat of innovation to its
customers. The new features in Spring '10 for Sales Cloud 2,
Service Cloud 2 and Force.com are focused on helping companies
leverage cloud computing to positively benefit their bottom line,"
said Mary Wardley, IDC. -- "Salesforce.com and cloud computing have
transformed our business. We're looking forward to getting our
hands on the new Spring '10 innovations so we can continue to
enhance our ability to gain market share and improve the overall
business performance," said Dan Chiazza, Vice President, Harris
Interactive. Pricing and Availability -- Salesforce.com's Spring
'10 (http://sites.force.com/features) release is currently
scheduled to be available to all 67,900 salesforce.com customers in
February 2010. -- Customers who purchase salesforce.com
applications should make their purchase decisions based upon
features that are currently available. Supporting Resources -- For
more information on the Spring '10 release, please visit
http://sites.force.com/features -- Follow salesforce.com on Twitter
@salesforce About salesforce.com Salesforce.com is the enterprise
cloud computing company. The company's portfolio of Salesforce CRM
applications, available at http://www.salesforce.com/products/, has
revolutionized the ways that companies collaborate and communicate
with their customers across sales, marketing and service. The
company's Force.com platform (http://www.salesforce.com/platform/)
helps customers, partners and developers to quickly build powerful
business applications to run every part of the enterprise in the
cloud. Based on salesforce.com's real-time, multitenant
architecture, Salesforce CRM and Force.com offer the fastest path
to customer success with cloud computing. As of October 31, 2009,
salesforce.com manages customer information for approximately
67,900 customers including Allianz Commercial, Dell, Japan Post,
Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased
services or features referenced in this or other press releases or
public statements are not currently available and may not be
delivered on time or at all. Customers who purchase salesforce.com
applications should make their purchase decisions based upon
features that are currently available. Salesforce.com has
headquarters in San Francisco, with offices in Europe and Asia, and
trades on the New York Stock Exchange under the ticker symbol
"CRM". For more information please visit
http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright
(c) 2010 salesforce.com, inc. All rights reserved. Salesforce and
the "no software" logo are registered trademarks of salesforce.com,
inc., and salesforce.com owns other registered and unregistered
trademarks. Other names used herein may be trademarks of their
respective owners.
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT:
Katy Dormer of salesforce.com, +1-415-901-8595, Web Site:
http://www.salesforce.com/
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