Canada's SaskTel Successfully Monitors Customer Churn and Improves Service With Hyperion BI Solutions
2007年1月29日 - 10:00PM
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Hyperion (Nasdaq Global Select: HYSL), the global leader in
Business Performance Management (BPM) software, today announced
that SaskTel � Saskatchewan�s leading communications provider � has
successfully utilized Hyperion business intelligence (BI) solutions
to keep close tabs on customer churn in the hotly competitive
Canadian telecommunications market. Standardizing on Hyperion�s BI
software has allowed SaskTel to track its retail performance and
improve customer service. SaskTel first implemented Hyperion BI
software in 1997 to transform an array of manual reporting and
analysis processes. Streamlining those cumbersome processes proved
vital as the century-old telecom leader aggressively expanded its
service offerings, which today include competitive voice, data,
Internet, entertainment and multimedia, Web hosting, text and
messaging services over a state-of-the-art digital network. With
Hyperion software, SaskTel has successfully automated half of its
operational performance reporting across an increasingly diverse
organization serving more than 425,000 business and residential
customers. In an industry known for its costly customer turnover,
SaskTel has leveraged Hyperion software to build loyal, lasting
customer relationships that have enabled the company to achieve the
highest customer retention rate in Canada. This is particularly
crucial for a company whose wide range of offerings leave it open
to competition in multiple sectors. SaskTel�s marketing department
uses Hyperion BI software to determine the exact product
configurations that will increase customer loyalty. The company has
also automated reporting across its 10 retail stores, transforming
a formerly manual reporting and calculation process to one in which
managers can view daily, weekly or monthly reports. Via Hyperion
software�s Web browser-based interface, SaskTel store management
teams can compare current month results to previous months�
performance, or track year-to-date performance. By automating
reporting, the company has saved its store managers months of work.
Hyperion has also helped SaskTel streamline customer service by
tracking trouble tickets to continually analyze service quality.
The telecom leader even has retooled the process of engaging
subcontractors for delivery of large-scale services in other
Canadian provinces � a step that once took two weeks, and today
requires just five minutes. �Hyperion is our business intelligence
standard, with users in finance, marketing, sales, customer
support, operations and our call center. From executives to
individual contributors, we rely on Hyperion BI solutions for our
information,� said Karyle Blank, programmer analyst with SaskTel.
Although 2,000 SaskTel employees use its Hyperion BI system, the
company supports the implementation with just three IT staff
members. �Hyperion places minimal IT demands on us because most
problems and questions can be handled by power users,� added Blank.
About Hyperion Hyperion Solutions Corporation (Nasdaq Global
Select: HYSL) is the global leader in Business Performance
Management software. More than 12,000 customers in 90 countries
rely on Hyperion both for insight into current business performance
and to drive performance improvement. With Hyperion software,
businesses collect, analyze and share data across the organization,
linking strategies to plans and monitoring execution against goals.
Hyperion integrates financial management applications with a
business intelligence platform into a single management system for
the global enterprise. For more information, contact us at
http://www.hyperion.com/company/contact/salesrep.cfm?CMP=PR_US.
�Hyperion� and Hyperion�s product names are trademarks of Hyperion.
References to other companies and their products use trademarks
owned by the respective companies and are for reference purpose
only. Safe Harbor Statement Statements in this press release other
than statements of historical fact are forward-looking statements,
including, but not limited to, statements concerning the potential
success of anticipated product features, the anticipated product
offerings and the potential market opportunities for business
performance management software. Such statements constitute
anticipated outcomes and do not assure results. Actual results may
differ materially from those anticipated by the forward-looking
statements due to a variety of factors, including, but not limited
to the company's ability to retain and attract key employees, the
successful and timely development of new products, the impact of
competitive products and pricing, customer demand, and
technological shifts. For a more detailed discussion of factors
that could affect the company's performance and cause actual
results to differ materially from those anticipated in the
forward-looking statements, interested parties should review the
company's filings with the Securities and Exchange Commission,
including the Report on Form 10-K filed on September 1, 2006�and
the Report on Form 10-Q filed on�November 8, 2006. The company does
not undertake an obligation to update its forward-looking
statements to reflect future events or circumstances.
Hyperion (NASDAQ:HYSL)
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Hyperion (NASDAQ:HYSL)
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