Tech-Powered Innovation Transforms Member Experiences and Earns HealthEquity Industry Recognition
2025年1月28日 - 11:20PM
HealthEquity, Inc. (NASDAQ: HQY), the nation’s largest health
savings account (HSA) custodian, has been recognized by two
industry awards programs for its Expedited Claims tool. Both the
Best in Biz Awards and the Brandon Hall Excellence in Technology
Awards have honored the time-saving solution, further underscoring
HealthEquity’s commitment to simplifying healthcare benefits and
empowering members to better manage their health and financial
well-being.
Expedited Claims is a member-first solution designed by
HealthEquity to streamline the receipt upload process,
significantly reducing manual errors, and saving members time spent
managing claims. In a limited release to approximately 1.1M members
in 2024, the claims innovation has reduced time spent on claims by
approximately 66 percent while increasing member satisfaction by 18
percent compared to traditional claims processes. It also yielded
greater efficiency for health plan partners, reducing the need for
clarifications and inquiries.
By leveraging cutting-edge AI technology, the tool automates
user receipt processing, categorizes items, and efficiently sorts
variables such as discounts and taxes. This member-centric approach
has reduced errors relating to calculating sales tax, discount
details and accurately classifying expenses that led to frequent
mistakes and delayed or denied claims. Expedited Claims reduced
user claim errors in its limited release enabling faster and more
accurate claims processing. It also shortened the claims filing
process for more than 60% of claims with those who had access to
the tool from approximately two business days to generally under
two minutes, reimbursement to the member is easier, faster and
creates a better experience for everyone.
“At HealthEquity, we're dedicated to helping improve people’s
experience with benefits by using technology that streamlines and
improves pain points in their healthcare journeys,” said Bryan
Rhodes. “These awards reflect our dedication to creating meaningful
solutions that ease the complexities of healthcare benefits for our
members and clients so they can focus on what matters most — their
health and peace of mind.”
HealthEquity earned the following awards from the two
organizations:
Best in Biz Awards
- Gold: Most
Innovative Product Feature of the Year
- Silver: Most
Innovative App of the Year
- Bronze: Best New
Product of the Year – Healthcare Industry
Brandon Hall Excellence in Technology Award
- Gold: Best Advance in AI Business
Impact
By actively incorporating feedback and harnessing cutting-edge
technology, HealthEquity continues to drive innovation, empowering
individuals to manage their health savings effectively.
About
HealthEquityHealthEquity and its subsidiaries
administer HSAs and various other consumer-directed benefits for
over 16 million accounts, working in close partnership with
employers, benefits advisors, and health and retirement plan
providers. With a commitment to saving and improving
lives, HealthEquity empowers individuals to take control
of their healthcare journey through cutting-edge solutions,
innovation, and a relentless focus on well-being. Learn more about
HealthEquity’s “Purple service” and our approach to consumer-driven
benefits at www.healthequity.com.
Media ContactAmy
Cerny 801-508-3237 acerny@healthequity.com
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